About this role
Job summary
The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Community Teams employed by the Trust. The post holder will be expected to organise their own workload and co-ordinate their activities, in conjunction with and supervised by the Community Coordinator, to ensure that an efficient service is provided.
The post holder will be capable of the full administrative function within the team and will act as a flexible resource to support the Community Service teams across the CCICP footprint to ensure continuity of services. The post holder will have direct contact with service users, carers, the general public or other external stakeholders, as well as internaland external clinical and non-clinical colleagues. It is essential that the post holder is able to exercise initiative suitable to the role and is fully supportive of other colleagues within the team.
Main duties of the job
Provide comprehensive administrative support to the Community Teams including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population. This may include processing and monitoring patient flow or waiting times, liaising with clinical staff to ensure timely and efficient patient care.
Support the Community Coordinator to liaise with a range of internal and external services and teams including clinical and non-clinical staff regarding referrals, appointments, patient records and multi-disciplinary meetings.Make, receive and respond to a variety of enquiries, using appropriate communication and judgement skills to resolve enquiries personally where possible, or escalate to relevant team members and colleagues, ensuring each enquiry is addressed with the necessary level of urgency.
Build and maintain constructive relationships with internal and external stakeholders, in order to improve the effectiveness and efficiency of services for patients and to support signposting to other services where appropriate.
Understand when it is relevant and appropriate to provide and receive information to and from parents/carers/advocates on behalf of the patient, in accordance with the Trust's policies and guidelines.
Carry out any additional duties and responsibilities as appropriate and delegated by the Community Coordinator or other Senior Manager.
About us
Join Central Cheshire Integrated Care Partnership, a thriving NHS Community Services Provider
Central Cheshire Integrated Care Partnership (CCICP) delivers high-quality NHS community services across Cheshire. We are a forward-thinking, dynamic organisation dedicated to continuous improvement and outstanding patient care. Collaboration is at the heart of what we do, working closely with our community partners to shape the future of healthcare.
We are ambitious in our vision to become an 'Outstanding' provider of community services, and we are committed to supporting our colleagues' professional development.
Our organisation is growing rapidly--over the past eight years, our workforce has expanded from 350 to over 1,000 staff, and our services have increased from 25 to 49, with our contract value doubling in the process.
As part ofMid Cheshire Hospitals NHS Foundation Trust, CCICP offers the benefits of both a supportive local team and the wider opportunities of a leading NHS provider.
Now is an exciting time to join us. With plans underway for the new Leighton Hospital in Crewe, we are at the forefront of innovation in healthcare. This cutting-edge hospital will be the most digitally advanced in the country, shaping the future of patient care and driving transformation across the region as part of the Healthier Futures programme.
Join us and be part of a forward-looking, compassionate, and ambitious organisation where your career can thrive.
Job description Job responsibilities
Provide comprehensive administrative support to the Community Teams and associated Clinical Services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population. This may include processing and monitoring patient flow or waiting times, liaising with clinical staff to ensure timely and efficient patient care.
Support the Community Coordinator to liaise with a range of internal and external services and teams including clinical and non-clinical staff regarding referrals, appointments, patient records and multi-disciplinary meetings.Make, receive and respond to a variety of enquiries, using appropriate communication and judgement skills to resolve enquiries personally where possible, or escalate to relevant team members and colleagues, ensuring each enquiry is addressed with the necessary level of urgency.
Build and maintain constructive relationships with internal and external stakeholders, in order to improve the effectiveness and efficiency of services for patients and to support signposting to other services where appropriate.
Understand when it is relevant and appropriate to provide and receive information to and from parents/carers/advocates on behalf of the patient, in accordance with the Trusts policies and guidelines.
Adopt a flexible and supportive role, working effectively within the administration team by assisting with workload and providing cross cover for other administration staff when required, and to be flexible regarding working hours to meet the needs of the service.
Support the Community Teams with audits, reports and other measurement activity, including managing databases, obtaining information, and presenting the results.
Support the Community Teams in the efficient and effective use of resources, e.g. equipment, supplies and materials.
Carry out any additional duties and responsibilities as appropriate and delegated by the Community Coordinator or other Senior Manager.
Person Specification
Qualifications Essential
5 GCSE's grade C or equivalent. Must include English and Maths. ECDL or equivalent Level 3 Business Admin or Team Leading Qualification
Skills and Knowledge Essential
Excellent verbal and written communication skills Proficient in Microsoft applications including Outlook, Word, Excel and Power point Ability to prioritise workload and manage time effectively, demonstrating excellent organisational skills Ability to use initiative and problem solving skills Good interpersonal skills with the ability to interact confidently and courteously with patients and colleagues Ability to contribute to the continuous improvement of systems and processes Knowledge and understanding of confidentiality and Data Protection
Desirable
Supervisory skills and training Knowledge of medical terminology
Experience Essential
Previous experience of unsupervised administrative work in a busy office environment
Desirable
Experience of working in a health environment Experience of using healthcare systems e.g. EMIS, DCS, Civica
Physical Skills Essential
Cleared by Occupational Health to undertake the duties of the role Ability to preform a wide range of duties according to the job description Ability to undertake the demands of the role
Values and Behaviours Essential
Act in accordance with the Trusts Values and Behaviours Commitment to quality and safety Recognition of the importance of showing respect, dignity and compassion to patients and colleagues Listening, learning and leading approach Commitment to work together to create the best outcomes Demonstrate the Trust's values around raising concerns at work, and how to treat others who raise concerns Willing to act as a role model and to take personal responsibility Value and appreciate the worth of others
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Mid Cheshire Hospitals NHS Foundation Trust
Address Mid Cheshire Hospital
Leighton Hospital
Crewe
CW1 4QJ
United Kingdom
Employer's website https://www.mcht.nhs.uk/ (Opens in a new tab)