About this role
Purpose of the role
- As a Key Account Supply Chain Manager, you will be a customer-facing supply chain expert responsible for managing relationships with assigned key accounts and supporting global account strategies.
- You will work in a dynamic, global environment requiring strong analytical skills, agility, and a proactive mindset to drive customer satisfaction.
Responsibilities
- Act as the main point of contact for customers on operational supply chain topics
- Ensure execution of defined supply chain strategies across all product lines
- Support the Global Account Supply Chain Manager (GASCM) with analysis, scenario modeling, and business reviews
- Create, manage, and analyze KPIs (e.g., On-Time Delivery, Lead Time, Inventory, Forecast Accuracy)
- Provide performance insights and track improvement actions
- Monitor supply chain performance via control tower tools to identify risks and opportunities
- Orchestrate internal supply chain functions (planning, logistics, operations) to meet customer needs
- Manage and execute supply chain agreements (e.g., consignment, stocking programs)
- Act as the first point of escalation for operational supply chain issues
Qualifications
- Bachelor’s degree in Supply Chain Management, Engineering, Business Administration, or similar
- 3–5 years of experience in supply chain, demand planning, or customer service within a global organization (high-tech or semiconductor industry preferred)
- Strong analytical and problem-solving skills with proven execution capability
- Advanced Excel skills (mandatory) and experience with data visualization tools (e.g., Power BI)
- Experience with ERP systems, preferably MS Dynamics 365 (F&O)
- Solid understanding of end-to-end supply chain processes
- Excellent communication and collaboration skills in an international environment
- Highly customer-focused, proactive, and detail-oriented
- Fluent in English; German is a strong advantage