About this role
2026 graduates, this one is exclusively for you!
- We are looking for people who can be a bridge between our clients and internal teams, you will resolve any issues they might face.
- Your client’s growth is your priority!
- Your role also includes promoting customer satisfaction, enhancing their onboarding experience, and maximising product adoption.
- Roles and responsibilities Identify customers needs and problems, and take proactive steps to maintain a positive experience.
- Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication.
- Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client's problems.
- Initiate and engage with customers through multiple channels, namely outbound calls and inbound chats, to communicate effectively and facilitate product adoption.
- Offer tailored support designed to meet each customer’s unique needs, empowering them to grow their capabilities with our software.
- Track customer usage and provide proactive support, guiding them to optimise their experience and achieve the right balance in using our software.
- Have thorough knowledge of the product while continuously working towards the product’s improvement.
- Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
- Flexible and receptive to change for continuous product transformation.
- Candidates must be willing to work from the office for one week, twice a year, for meaningful in-person collaboration with the team.