About this role
Area Manager DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco and many more!
- We are currently recruiting for a Area Manager on a permanent, full time basis to cover the following locations - Doncaster, Pudsey, Leeds City Centre, Ellesmere Port, Handforth Dean, Manchester Trafford Centre, Manchester, Liverpool, Warrington, Sheffield Meadowhall, Preston, Bangor NW This is a Monday - Friday role working 7 hours per day.
- You will be required to travel around to numerous different stores within your area so please ensure you have access to your own vehicle and have a full driving licence.
- Responsibilities; To drive sales through consistently high visual merchandising & operational standards To develop & maintain a highly capable team – providing induction, coaching & support to ensure the Team Leaders are set up to succeed.
- To act as first line support to the Operations Team to support & deliver process efficiencies & business improvement opportunities.
- To directly line manage a group of Team Leaders, coaching them to achieve process efficiency & high-quality standards in the field Monitors instore standards, sharing best practice amongst the TLs raising the bar on area performance.
- Manages escalated host concerns around quality & standards, resolving these within agreed parameters.
- Proactively identifies TL performance improvement opportunities - providing coaching & escalating as required.
- Holds responsibility for induction - ensures all new TLs receive a warm welcome into the business & are supported throughout their probation period.
- Provides meaningful feedback & targets for improvement where required.
- Embeds an effective buddy system meaning that any new TL starters or a period of TL absence is not reflected in adverse zone performance or poor feedback from hosts.
- Recognises & celebrates great performance.
- Works with other Area Managers & under the direction of Central Support Teams to identify trends in learning & development gaps & escalates where necessary.
- Suggests opportunities to drive improvement & efficiency & is actively involved in any improvement work or project.
- Supports the BOMS with delivering field coms, launches and initiatives and obtaining meaningful feedback.
- Works as first line support with the Operations team to embed new ways of working, identifying areas for process & quality improvements & shaping action plans.
- Works under the direction of the Operations Manager to shape & deliver communication & training.