About this role
We are Clario , a consumer-focused company on a mission to make digital life easy. We’re here to create smart yet simple apps with a human touch, empowering better productivity, security, and lifestyles. With mature products used by millions worldwide and years of in-house product development, we're waiting to unleash your hidden talents and make you sparkle. Join us and let’s go together!
- The Role We are looking for a motivated Service Desk Engineer to join our team and provide internal IT support to our employees.
- The ideal candidate has a strong technical foundation, can troubleshoot and resolve issues independently, communicates effectively with users, and is eager to learn and grow professionally.
- In this role, you will work with Windows and macOS, computer and network hardware, corporate IT services, and access management systems.
- What You Will Be Doing Provide technical support to employees both on-site and remotely.
- Log, categorize, prioritize, and resolve support requests using a ticketing system.
- Troubleshoot and resolve issues with Windows and macOS operating systems, software, and hardware.
- Install, configure, and update operating systems and corporate software.
- Set up and configure employee workstations, laptops, monitors, docking stations, and other IT equipment.
- Troubleshoot network connectivity issues and perform basic configuration of network equipment, Wi-Fi, Ethernet, and VPN connections.
- Manage user accounts and access permissions within the scope of Service Desk responsibilities.
- Provide IT support during employee onboarding and offboarding.
- Maintain accurate records and inventory of IT equipment.
- Collaborate with other IT teams and escalate complex incidents when necessary.
- Create and maintain technical documentation, user guides, and knowledge base articles.
- What You Need for This Position Strong knowledge of Windows 10/11 and basic hands-on experience with macOS, including installation, configuration, and troubleshooting.
- Good understanding of computer hardware and ability to diagnose hardware and software issues.
- Solid understanding of computer networking, including TCP/IP, the OSI model, DNS, DHCP, IPv4 addressing, subnetting, and basic routing.
- Practical experience troubleshooting network connectivity issues, including Ethernet, Wi-Fi, and VPN connections.
- Basic knowledge of Microsoft Active Directory, user account administration, and access management.
- Understanding of Service Desk processes, ticket management, and incident escalation, with the ability to troubleshoot and resolve technical issues independently.
- English proficiency at B1 level or higher Nice to Have At least 1 year of experience in Service Desk, Help Desk, or IT Support.
- Experience with Microsoft 365, Google Workspace, or device management tools such as Intune or Jamf.
- Knowledge of advanced networking concepts, including VLANs, NAT, firewalls, and routing.
- Basic knowledge of Linux/Unix or scripting experience with PowerShell, Bash, or Python.
- What we offer for your success Very warm and friendly working environment 20 days off + paid national holidays, and 12 sick days paid by the company per year.
- Medical insurance, and health protection programs.
- Continuous professional development and growth opportunities.
We are not just a company, we are Clario ! We put the customer at the heart of all that we do, we achieve our best together, take responsibility, and challenge our limits to create a difference! To apply for this position, please send your CV (in English only) with a detailed description of your career, experience, skills, and projects. We guarantee the privacy of any information received. LET’S GO TOGETHER!