About this role
- Client Relationship Management Senior Stakeholder Connective Tissue: Build strong connections with client-side Directors, VPs, and other key decision-makers, understand their priorities, and help them achieve their business goals.
- C-Suite Mentorship: Shadow Client Partnership Directors and VP during senior executive engagements, co-leading C-suite pitches and QBRs to build executive presence and diplomacy skillset.
- Navigating Complexity: Professionally address complex client challenges and navigate internal brand politics with growing autonomy.
- Insulating Execution: Manage strategic relationship matters and help resolve stakeholder challenges, enabling Client Service and execution teams to remain focused on campaign delivery and performance.
- Strategic Advisory & Value Realization Strategic Advisory: Act as a trusted business partner to assigned clients, providing guidance on digital marketing opportunities and aligning AiDigital's capabilities with their broader business objectives.
- Value Realization Focus: Proactively identify opportunities to strengthen client partnerships, demonstrate the business impact of AiDigital's solutions, and support long-term client retention and growth.
- Business Outcome Mapping: Ensure AiDigital deliverables are directly mapped to the client's unique business KPIs (e.g., customer acquisition cost, lifetime value, market expansion).
- Operational Alignment & Strategic Integration Growth Planning: Partner alongside Client Partnership Directors and VP to drive the day-to-day execution of strategic account growth plans, focusing on multi-year retention, roadmap expansion, and scaling the brand's digital impact under senior leadership guidance.
- Bridging the Gap: Serve as the partnership linchpin connecting clients' broader business objectives with internal Strategy and Client Service teams, ensuring shared priorities and alignment between client expectations and execution.
- Technical Handoff: Collaborate directly with the Elevate TAM to ensure platform demonstrations, software provisioning, and technical tracking setups are seamlessly offloaded, fully preserving strategic bandwidth across Client Partnerships and Client Service.