About this role
Job summary
We are seeking an organised, motivated, and compassionate Administrative Support worker to join our specialist Continence Service. This essential role helps ensure the smooth and efficient running of the service, supporting clinicians and patients by providing high-quality administrative support.
You will play a key role in delivering a positive experience for those accessing bladder and bowel services. You will manage the smooth running of the ordering of products, referrals, maintain accurate records, and provide general administrative support to the clinical team.
This is an excellent opportunity for someone with strong communication skills, good attention to detail, and a passion for supporting person-centred healthcare. You will work in a supportive environment where your organisational skills and initiative will help enhance the quality and efficiency of continence care delivery.
Main duties of the job
Manage incoming product assessments and order forms ensuring accurate data entry Book and coordinate patient appointments, clinics, and follow-up visits Act as the first point of contact for patients, carers, and professionals Provide clear, sensitive communication about continence service processes Maintain and update patient records, databases, and correspondence Support clinicians with administrative tasks, document preparation, and clinic organisation Handle telephone enquiries, emails, and service inboxes professionally Order stock, manage deliveries, and maintain equipment registers Support the team with audit data, reports, and service improvement projects Uphold confidentiality, data protection, and professional standards at all times
About us A Growing and Evolving Service
Continence services are expanding, innovating, and increasing their community presence. You'll be part of a dynamic service shaping modern, dignified continence care for the future
Join a friendly, highly skilled multidisciplinary team where everyone is valued. You'll be supported by nurses, specialists, and admin colleagues who are passionate about dignified, person-centred continence care. Meaningful, Person-Centred Work Continence care makes a life-changing difference. You will contribute to improving patients' dignity, confidence, and independence every day.
Inclusive Working Environment We pride ourselves on being an open, welcoming service that encourages new ideas, innovation, and collaborative working. Every role--clinical or administrative--has a meaningful voice.
Job description Job responsibilities
Manage incoming referrals, ensuring accurate data entry and timely triage Book and coordinate patient appointments, clinics, and followup visits Act as the first point of contact for patients, carers, and professionals Provide clear, sensitive communication about continence service processes Maintain and update patient records, databases, and correspondence Support clinicians with administrative tasks, document preparation, and clinic organisation Handle telephone enquiries, emails, and service inboxes professionally Order stock, manage deliveries, and maintain equipment registers Support the team with audit data, reports, and service improvement projects Uphold confidentiality, data protection, and professional standards at all times
Please refer to the main job description for comprehensive details
Person Specification
Knowledge & Experience Essential
Efficient use of Microsoft, Word, Excel, PowerPoint, email and intranet Able to manage own workload and work autonomously as part of a team. Demonstrate a commitment to continuing personal and professional development
Desirable
Previous admin experience in NHS environment Use of Trust IT packages ie Harris Flex, T-Pro, Evolve Knowledge of medical terminology Experienced and competent minute taking
Qualifications & Education Essential
Good general education. Minimum GCSE English and Mathematics grade A-C or equivalent.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lancashire Teaching Hospitals NHS Foundation Trust
Address Broadoaks child development centre
Balcarres Road
Leyland
PR25 3ED
United Kingdom
Employer's website https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)