About this role
Job summary
The YoutherapY team (part of Options4cyp) is continuing to expand, and we now have an exciting opportunity for an Administrator to become part our team. You will be joining a well-established team with direct contact with young people aged 11-25 who have psychological and emotional difficulties. Playing a key role in providing a range of administration support to the YoutherapY Team.
Main duties of the job
An essential part of this role is the ability to manage and prioritise your own workload without direct supervision, including diary management, dealing with telephone calls/enquiries. In addition, dealing with enquires/referrals from clients, families, carers and other professionals. Excellent interpersonal skills are essential for the role, as is an ability to maintain confidentiality.
The post holder must always communicate effectively and work collaboratively with both clinical, non-clinical colleagues and external agencies to ensure the delivery of a professional and co-ordinated service.
The post holder will occasionally be expected to undertake work out of core hours and to fulfil any other duties that may be required.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematologypatients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a greatplace to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famousBlackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well asboasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hourconnections via rail to Edinburgh in the north and London in the south.
Job description
Job responsibilities
This post is based within the YoutherapY team. The post holder will work closely with the team of therapists, senior administrator and team leaders to provide a full administrative and secretarial service. Key tasks for the post holder are to co-ordinate and provide administrative support within the service including taking referrals by phone, email, letter and in person, managing the appointment systems, handling client information etc. The post holder will also participate in co-ordination of office cover within the teams and the organisation of meetings.
Other duties will include the use of Microsoft Office applications such as Word, PowerPoint, and Excel. Excellent keyboard skills, communication skills and organisational skills are required.
Aspects of clerical and secretarial work are undergoing changes and development across the Trust, which may include new ways of works, technology, methods, systems and procedures. The post holder will be expected, following appropriate consultation and training, to embrace any such changes in working practices and to help other admin and clerical staff to develop their knowledge and skills in these areas.
Person Specification
Education and Qualification
Essential
- Education to GCSE Level (or equivalent) in English and Maths.
- NVQ Level 3 or eqivalent.
Experience and Knowledge
Essential
- Experience of a range of office systems and procedures.
- Experience of managing a patient/customer facing reception.
- Experience of knowledge of MS Outlook, Word and Excel.
- Experience of handling senstive situations effectively an confidentially.
Desirable
- Experience of working in the health sector.
- Experience of using NHS IT systems for example, EMIS/Healthroster.
- Experience of working within a children's/young person's setting.
Skills and Ability
Essential
- Able to communicate, establish and maintain good working relationships in order to carry out responsibilities effectively.
- Capable of working with high workloads and to strict deadlines, prioritising own workloads.
- Excellent communcation and interpersonal skills (written and verbal).
- Willingness to work as a team member.
- Ability to work under pressure and organise workload to meet competing demands.
- Be able to communicate with different people in all levels of the organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Blackpool Teaching Hospitals NHS Foundation Trust
Address
Connect Young People's Centre
26 Talbot Road
Blackpool
FY1 1LF
United Kingdom
Employer's website
https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)