About this role
Job summary
An exciting opportunity has arisen for an experienced and highly organised Medical Secretary to join the Renal Access Team within Renal Medicine at University Hospitals Birmingham NHS Foundation Trust.
The Renal Access Team is a specialist service responsible for coordinating vascular access care for patients undergoing haemodialysis. Working closely with Consultant Nephrologists, Vascular Surgeons, Interventional Radiologists and Clinical Nurse Specialists, the team supports the assessment, monitoring and management of arteriovenous fistulas (AVFs), arteriovenous grafts (AVGs) and central venous catheters (CVCs).
The post holder will provide comprehensive secretarial and administrative support, ensuring the efficient coordination of clinics, procedures and patient pathways. Key duties include transcription of clinical correspondence, management of clinic appointments, waiting lists and admissions, coordination of procedures and investigations, tracking results and supporting effective clinic utilisation.
The successful candidate will play an important role in supporting communication between the Renal Access Team and partner specialties, helping to ensure patients receive timely, high-quality care. This is an excellent opportunity for a motivated individual with strong organisational and communication skills to join a dedicated multidisciplinary team within Renal Medicine.
Main duties of the job
The post holder will provide high-quality secretarial and administrative support to the Renal Access Team, ensuring the effective coordination of patient pathways and smooth running of the service.
Key duties include providing dedicated support to the Renal Access Clinical Nurse Specialists and multidisciplinary team; producing and distributing clinical correspondence; managing clinic appointments, utilisation and patient scheduling; coordinating waiting lists, admissions and TCI arrangements; arranging procedures and investigations; tracking results; and supporting the management of Patient Booking Waiting Lists (PBWLs).
The post holder will act as a key point of contact for patients, relatives and healthcare professionals, responding to enquiries in a professional and timely manner. They will liaise closely with Consultant Nephrologists, Clinical Nurse Specialists, Vascular Surgery, Interventional Radiology and other teams to support seamless patient care.
Additional responsibilities include maintaining accurate patient records, supporting clinic preparation and outcome processing, identifying and escalating pathway delays or administrative concerns, and undertaking general administrative duties such as telephone management, email correspondence, filing, data entry and report preparation.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities
Main Duties Continued: The successful candidate will work independently, prioritise a busy workload and build effective working relationships to support the delivery of a safe, efficient and patient-centred vascular access service.
Please note for a specific detailed job description for this vacancy please see attached job description.
Person Specification
Qualifications Essential
* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4 * Business Administration NVQ level 3 or equivalent experience in a clerical environment
Desirable
* AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience Essential
* Experience of dealing with the Public/Customer service experience * Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) * Experience of using IT systems
Desirable
* Experience of working in a busy environment * Experience of working in Healthcare
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)