About this role
Job summary
An exciting opportunity has arisen for a Urology Assistant Cancer Navigator to join the department in the Stokes Centre for Urology, we are seeking someone that has excellent interpersonal skills and a calm and methodical approach.
The Assistant Cancer Navigator assists and supports the Urology Cancer Navigators for the Urology department on behalf of the consultants and their teams. Please see the job description for full details of the role. The post holder will need to be flexible and adaptable in this busy working environment.
You will be expected to have an excellent telephone manner, be courteous and efficient and have an excellent working knowledge of Word, Excel spreadsheets and email. Previous experience of Cerner would be advantageous, but not essential as full training will be given. This is an office based role.
Main duties of the job
You will be expected to have an excellent telephone manner, be courteous and efficient and have an excellent working knowledge of Word, Excel spreadsheets and email. Previous experience of Cerner would be advantageous, but not essential as full training will be given. This is an office based role.
Responsible for assisting with the booking of outpatient appointments and procedures, prioritising TWR patients.
Uploading of TWR referrals onto SCR
Demonstrate knowledge of specific hospital procedures and software programmes.
Investigating reasons for patients breaching, updating PTL for breach prevention.
Assist in the identification of related problems and their resolution.
To receive referrals from within the Trust and from external hospitals for cancer treatment management
Recording clinical outcomes for data purposes
Request imaging for patients and prepare clinics
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.
We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients' homes across Guildford and Waverley.
We work in partnership with Ashford & St Peter's Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.
The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.
To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo
Adverts may close early, so you are encouraged to apply as soon as possible.
Job description
Job responsibilities
Please refer to the full job description
Management of outpatient bookings working to clearly defined policies.
Ensure patients are dated within their waiting time breach dates and in order of clinical need.
The post holder will be expected to provide cover for the Cancer Navigators during annual leave, sick leave and during busy periods, although this duties will be suitable for a Band 4 position.
Contact patients using persuasive and negotiating skills in order to agree a date for their procedure.
Provide excellent communication and information for patients coming into hospital. Complete patient questionnaire, generate letters to patients with information regarding medication, transport and send appropriate information leaflets.
Communicate with the Urology Nurse Manager / Junior Sister regarding any patients with special requirements.
Communicate regularly with patients, respond to telephone enquiries from patients and relatives using tact and diplomacy.
With direction & support, the post holder must be prepared to telephone patients/consultants about contentious issues, such as their procedure being cancelled.
The Assistant Cancer Navigator will be expected to inform the Assistant Specialty Manger / Specialty Manager of any problems relating to their role or department.
The Assistant Cancer Navigator must discuss and agree with the Assistant Specialty Manger / Specialty Manager any changes they wish to make to their working practices.
Person Specification
Qualifications
Essential
- NVQ level 3 or equivalent experience
Desirable
- A level or equivalent experience
- RSA Typing qualification or equivalent experience
Knowledge and Experience
Essential
- Minimum of 1 year experience managing and organising own workload
- Proven experience in administration or dealing with patients/customers
- Experience within an environment undergoing change
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales.
- Working knowledge of Microsoft Office with intermediate keyboard skills OR/AND any other relevant IT Systems applicable to the applicant.
Desirable
- Previous experience in a hospital environment or dealing with patients/customers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Surrey NHS Foundation Trust
Address
Urology The Royal Surrey Hospital
Egerton Road
Guildford
GU2 7XX
United Kingdom
Employer's website
https://www.royalsurrey.nhs.uk/ (Opens in a new tab)