About this role
Job summary
The EPR Face-to-Face Trainer will support the successful implementation of the Trust's Electronic Patient Record by delivering high-quality, consistent and role-based face-to-face training to clinical and non-clinical staff. The role will help staff develop the knowledge, confidence and practical skills required to use the EPR system safely and effectively in day-to-day practice.
The post holder will deliver agreed training sessions using approved learning materials, practical scenarios and training environments. They will support learners to understand key system tasks, apply learning to real workflows and raise any issues, learning gaps or access concerns to the EPR Training Lead.
By providing supportive, engaging and accessible training, the post holder will contribute to staff readiness, system adoption, safer practice and the wider success of the EPR programme.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
The post holder will deliver face-to-face EPR training using approved lesson plans, practical scenarios and training environments, ensuring sessions are prepared, rehearsed and delivered to a consistent standard. Additionally, you will prepare and check the EPR training/sandpit environment before delivery, ensuring learner access, training accounts, scenarios and system tasks are available and suitable for the planned session.
The successful candidate will support safe and effective EPR use by reinforcing best practice in information governance, records management, data quality and accurate documentation throughout training delivery. You will prepare training rooms, equipment and learning resources to ensure sessions run smoothly, record attendance, learner outcomes and training feedback accurately using agreed systems and processes.
You will be expected to identify and share common learner questions, training risks, system issues and improvement opportunities to support continuous improvement of EPR training materials and delivery. You will support a positive, inclusive and accessible learning environment for staff with different levels of confidence, experience and digital skills.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We are an anti-racist organisation. We believe racism and discrimination have no place within our Trust and are committed to creating a culture where everyone can thrive. We are seeking people whose behaviours and values align with this commitment, and who are willing to actively promote inclusion, challenge discrimination and support equity for all.
Job description
Job responsibilities
You will work flexibly across Trust sites and services to support the delivery of the EPR training programme and contribute to training readiness by taking part in dress rehearsals, walkthroughs and trainer sign-off activities, ensuring learning materials, exercises and system demonstrations are fit for purpose before formal delivery.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.
Person Specification
Qualifications
Essential
- Educated to diploma level or equivalent relevant experience in training, education, healthcare, administration, digital learning, IT systems or a related area.
- Evidence of training, facilitation or presentation skills, or willingness to work towards a recognised training/facilitation qualification.
Skills
Essential
- Strong communication and presentation skills.
- Ability to explain information clearly and patiently to staff with differing levels of digital confidence.
- Ability to assess learner understanding during sessions and adapt explanations within agreed learning outcomes.
- Good organisational skills and attention to detail.
- Ability to follow agreed lesson plans, training materials and processes.
- Ability to identify issues during training and escalate appropriately.
- Ability to deliver training using structured lesson plans and agreed learning outcomes.
- Good computer literacy and keyboard skills, including Microsoft Teams, Word, Excel and PowerPoint.
- Ability to work under pressure and meet deadlines during busy training periods
Desirable
- Experience using training environments, digital learning tools or system demonstrations.
Experience
Essential
- Experience of working with staff, learners or service users in a supportive role.
- Experience of maintaining accurate records or administrative information.
- Experience of working as part of a team in a busy or change-led environment.
- Experience of delivering or supporting face-to-face training, briefings, coaching, demonstrations or group learning.
- Experience of using digital systems, training environments or test systems to support learning, demonstrations or practical exercises.
Desirable
- Experience delivering systems or IT-based training.
- Experience working in the NHS, healthcare, social care or a large public sector organisation.
- Experience supporting staff through change or digital transformation.
- Experience contributing to the development, testing, rehearsal or evaluation of training materials.
Knowledge
Essential
- Understanding of adult learning principles and how to support learners with different levels of confidence and experience.
- Awareness of the importance of accurate training records, attendance monitoring and completion reporting.
- Understanding of the importance of safe, accurate and consistent use of digital systems in healthcare or large organisational settings.
- Understanding of the importance of information governance, confidentiality, data protection, records management and data quality when supporting staff to use digital systems.
- Understanding of how training environments, sandpit systems, test users and scenarios are used to support safe system learning before go-live.
- Understanding of face-to-face training delivery, including preparation, facilitation, learner support and feedback collection.
- Awareness of inclusion and accessibility considerations in training delivery, including reasonable adjustments and adapting support to learner needs.
Desirable
- Awareness of ESR or other learning management systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Tees Esk and Wear Valleys NHS Foundation Trust
Address
Flatts Lane Centre
Normanby
Middlesbrough
TS6 0SZ
United Kingdom
Employer's website
https://www.tewv.nhs.uk/ (Opens in a new tab)