About this role
Job summary
We are seeking a friendly, enthusiastic and highly motivated individual to join our dedicated Renal Department team.
In this rewarding role, you will provide a high quality administrative typing service, supporting the medical secretarial team and helping to ensure patients receive a smooth and positive experience throughout their care journey. You will also assist with the management of medical records, maintain effective filing systems, and play an important role in supporting patients along their defined pathway of care.
The post is based at the Renal Unit, Glan Clwyd Hospital, and working hours are Thursday and Friday, 9.00am to 5.00pm.
We are looking for someone who has a good standard of education, possesses excellent communication and interpersonal skills, is well organised, efficient and able to prioritise workload effectively. You will be able to work independently, using initiative and a proactive approach and have a professional and compassionate manner when dealing with patients, relatives and colleagues. You will demonstrate discretion and maintain confidentiality at all times as well as have a confident and courteous telephone manner.
This is an excellent opportunity to join a supportive team and make a meaningful contribution to patient care within a busy and rewarding healthcare environment. If you are organised, adaptable and enjoy working as part of a team, we would love to hear from you.
Main duties of the job
Applications are invited for a Support Medical Secretary. You will need to be highly motivated, flexible in approach and use your initiative to provide an excellent administration support to the Renal department. You will be expected to contribute to the delivery of an effective and efficient service in a professional, sensitive and helpful manner. You will work as part of a team and will need to work closely with a range of staff.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- G.C.S.E Maths and English C and above or equivalent
- RSA / OCR level 2 or equivalent experience
Desirable
- IT related qualification (or relevant experience)
- NVQ Customer Service L2 (or relevant experience)
- L2 Medical terminology (or relevant experience)
Experience
Essential
- Knowledge of a range of administrative processes (examples provided)
Desirable
- Experience of working within the NHS
- Experience of working in office environment
Skills
Essential
- Ability to communicate professionally and effectively with all levels of staff both verbally and in writing.
- Excellent Customer Service skills
- Good organisational skills
- Experience of handling telephone calls in previous roles
Desirable
- Proficient in use of Microsoft office applications (examples provided)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Glan Clwyd Hospital
Rhuddlan Road
Bodelwyddan/ Denbighshire
LL18 5UJ
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)