About this role
Job summary
We are looking for a pro-active and focused Administrator to work in our Pharmacy hub, working under the guidance of Pharmacy Technician, providing efficient, high quality responsive administrative support to the clinical and non-clinical staff and patients in facilitating or resolving all prescription queries.
Weekly hours: 20-30
Location: Malago surgery
Pay: £12.86 an hour
Length: 12 months
Main duties of the job
You will be a main point of contact for patient enquiries regarding the status of prescriptions along the pathway from the doctor to the pharmacy. You will work with sensitive patient information so confidentiality and understanding of GDPR will be required though training will be offered. You should have a strong customer service orientation and a strong sense of urgency.
You will also be required to have great problem solving skills, excellent attention to detail, able to work as part of the team in order to deliver excellent results to patient in a timely fashion.
About us
Bridge View Medical is an established practice and Primary Care Network in its ownright. We have 4 sites in South Bristol all close to the bustling harbourside and vibrantNorth Street.
With c39,000 patients cared for by a wonderful team of 150 dedicated Partners andstaff, we pride ourselves on being a larger practice with all the benefits this has to offerwhile still retaining a friendly and supportive culture.
We are a teaching, training and research practice and recently became the proudrecipient of South Bristol Academy Teaching Practice Award for our outstandingcontribution to medical teaching.
Job description
Job responsibilities
Key Responsibilities & Tasks
- Act as first point of contact for all prescription related queries - both for internal and external
- Dealing with prescription queries from patients or pharmacies received over the practices online system, telephone, email & NHS App, triaging them as required to ensure repeat prescription actions are completed in a 72 hour period
- Ensure paper prescription queries from all the sites are received and actioned in a timely manner.
- Expedite urgent requests and ensure safe and responsive service to the patients
- Respond to all queries and requests from chemists / pharmacies, nursing homes and district nurses, regarding the issue of prescriptions.
- Manage the prescription allocation tasks on EMIS and ensure timely completion of necessary actions
- Liaise with the BVM Pharmacists & GPs to arrange medication reviews or issuing of prescriptions
- Provide an efficient administration service as part of a Team to ensure the smooth running of the prescription support to our clinicians, including responding to queries on stock and alternative medication updates
- Regular update of prescription information received through letters, medication reviews, doctor notes etc., on EMIS -patient notes
- Provide cover for other members of staff during periods of sickness or annual leave
- Keep up to date with all prescribing guidelines and protocols relevant to the position
- Educating patients and ensuring they follow the correct prescription request procedures
- Undertake training as requested to support safe and effective services.
- Carry out any other duties as may be reasonably requested by the team / team lead.
Confidentiality
The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty.
BVM is committed to safeguarding and promoting the welfare of all patients and expects all staff and volunteers to share this commitment. The role is subject to references and an enhanced DBS check.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Bridge View Medical reserves the right to close applications early where a suitable candidate is found.
Person Specification
Skills
Essential
- Minimum GCSE level 5 or above Mathematics and English
- Enthusiastic and motivated to learn new skills where currently not trained
- Excellent problem-solving skills
- Efficient time management with the ability to organise daily tasks and prioritise time sensitive tasks
- Personable and approachable
- Excellent communication skills (written and oral)
- Strong IT skills outlook, other emails, etc.
- Ability to work as a team member and autonomously
- Effective Time management
- Experience of working in administrative duties in healthcare setting
Desirable
- Pharmacy Services or equivalent NVQ2 qualification
- Evidence of Medical Terminology training
- A suitable level of experience of administrative work
- Working within a multidisciplinary team environment
- Ability to communicate with a wide range of people, including health professionals, and members of the public alike
- Ability to work without direct supervision
Disclosure and Barring Service Check
Employer details
Employer name
Bridge View Medical
Address
67 Coronation Road
Bristol
BS3 1AS
United Kingdom
Employer's website
https://bridgeviewmedical.nhs.uk/ (Opens in a new tab)