About this role
Job summary
Clifton Medical Practice is based in Dudley and supports the health needs of 4000 patients .
We are looking to recruit a Senior Receptionist to lead and develop our reception and administrative team within a busy, forward-thinking GP practice.
This is a key leadership role responsible for ensuring safe, efficient and patient-centred front-of-house operations. The successful candidate will oversee day-to-day service delivery, manage the reception team, and drive improvements in systems, processes and patient experience.
This is a hands-on role, working alongside the reception team as part of day-to-day duties.
The role would suit
- An experienced receptionist ready to step into a Team Leader
Main duties of the job
- Lead and line manage the reception team, including performance management and staff development
- Oversee appointment systems and ensure consistent, safe booking processes
- Manage rotas and ensure appropriate staffing levels
- Monitor performance and respond to patient feedback
- Oversee stock control
- Act as a point of escalation for operational issues and patient concerns
- Support delivery of QOF and Enhanced Services
- Contribute to wider practice development and improvement projects
About us
Clifton Medical Practice are looking to recruit a friendly, hardworking and enthusiastic senior receptionist to join our team. You will provide a key service within the practice team and project a positive and friendly image to patients and other visitors, both in person and via the telephone.
Job description
Job responsibilities
Ensuring the effective, efficient and professional day-to-day running of reception services. The postholder will act as the first point of contact for reception staff, providing guidance, support and supervision while maintaining high standards of patient care and customer service.
To have a thorough knowledge and work in accordance of all practice policies and procedures.
The role combines regular reception duties with additional responsibilities for staff coordination, training, monitoring workloads, resolving operational issues and ensuring practice policies and procedures are consistently followed. The Senior Receptionist will lead by example and promote positive teamwork.
Provide day-to-day guidance, supervision and support to reception staff.
Act as the first point of contact for routine reception operational queries and concerns.
Allocate daily tasks, monitor progress and ensure workloads are distributed fairly and efficiently.
Support induction, coaching and training for new and existing staff.
Ensure appointment booking and care navigation procedures are followed.
Ensure opening, closing and building security procedures are followed.
Help implement new procedures, initiatives and operational changes.
Support practice audits, quality improvement work and CQC preparation.
Person Specification
Experience
Essential
- Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
- Must have basic PC skills such as Word, Excel and email.
- Able to work within processes, procedures and maintain confidently and data security.
- Management/supervisory experience in a busy high pressured environment.
Desirable
- Previous experience of working in the NHS is welcome but not essential.
- GCSE Grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bean Medical Practice
Address
Clifton Medical Centre
Clifton Lane
West Bromwich
West Midlands
B71 3AS
United Kingdom
Employer's website
https://www.beanmedicalpractice.nhs.uk/ (Opens in a new tab)