About this role
Job summary
Are you looking for a role where your work makes a real difference, supporting the Trust to respond effectively to claims and inquests? We are seeking a motivated, organised and resilient individual to join our dedicated Claims and Inquests Support Team.
As one of the largest NHS Trusts in the country, our work covers a diverse range of mental and physical health services, allowing you to gain experience in high profile and complex cases while developing specialist skills in claims and inquest management. You will work as part of a friendly, supportive team that is committed to learning, continuous improvement and delivering a high quality service to patients, families, colleagues and external stakeholders.
This is an excellent opportunity for someone who enjoys problem solving, managing competing priorities and working with a wide range of stakeholders. The role offers a hybrid working arrangement, with a blend of home and office based working, together with the chance to build expertise in a unique and rewarding area of NHS governance and legal services.
If you are highly organised, have excellent attention to detail and are looking to take the next step in your career within a supportive environment, we would love to hear from you.
At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.
Main duties of the job
Claims
Independently manage an allocated caseload of Public Liability, Employer's Liability and lower value clinical negligence claims, ensuring matters are progressed in accordance with Trust procedures and external deadlines.
Act as the main point of contact on behalf of the Claims and Inquests Support Team for allocated cases, prioritising enquiries, coordinating responses and progressing investigations as appropriate.
Liaise with the Trust's external solicitors, NHS Resolution and Trust staff to facilitate the effective progression of claims.
Support the investigation and reporting of claims, including obtaining relevant documentation, coordinating witness statements, preparing disclosure bundles and reporting matters to NHS Resolution as required.
Interrogate Trust systems and undertake further enquiries to identify information not contained within healthcare records, including incidents, complaints and relevant investigation reports.
Undertake initial assessment of claims, identify required evidence and liaise with relevant teams to obtain supporting documentation within required timescales.
Maintain and update electronic case management systems, ensuring accurate records are retained and key actions, risks and deadlines are effectively monitored.
Ensure the timely preservation of documentation, equipment and other evidence required for the investigation and defence of claims.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
- Educated to diploma level or able to demonstrate equivalent knowledge and experience gained through working in claims, legal services, governance, complaints, investigations, risk management or a similar environment.
Desirable
- Legal qualification
- Diploma in Clinical Risk and Claims Management
Experience
Essential
- Previous experience of managing a caseload of claims and or inquests or of managing a number of the same processes involved with these eg statement gathering, evidence collation etc.
- Evidence of delivering excellent customer service.
- Experience of managing a database system.
- Proficient use of Microsoft packages including Word, Excel and Outlook
Desirable
- Knowledge and experience of using Ulysses risk management system.
- Familiarity with NHS organisations and clinical terminology
Additional Criteria
Essential
- Excellent attention to detail and ability to use own initiative and be self-motivated.
- Able to handle multiple projects at one time
- Ability to work in a team and manage workloads and time effectively.
- Ability to prioritise work.
- Able to deal confidently and tactfully with people at all levels
- Flexible attitude
- Assertive and supportive manner
- Excellent administrative and organisational skills
Desirable
- Car owner and driver (base not easily reached by public transport)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Tatchbury Mount
Calmore
Southampton
Hampshire
SO40 2RZ
United Kingdom
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)