Receptionist @ Dr Azim and Partners Surgery

Job summary

We are seeking a friendly, professional and organised Receptionist to join our GP practice team. The successful candidate will play an important role in providing an efficient and welcoming reception service, acting as the first point of contact for patients, visitors and healthcare professionals.

The role involves managing patient enquiries, arranging appointments, supporting the smooth day-to-day running of the practice and undertaking a range of administrative duties. The ideal candidate will have excellent communication and organisational skills, a compassionate and approachable manner, and the ability to work effectively in a busy healthcare environment.

A commitment to patient confidentiality, providing high-quality customer service and treating all patients with dignity, respect and sensitivity is essential.

Main duties of the job

Duties will include, but are not limited to:

• Welcome patients and visitors to the practice in a friendly, professional and courteous manner, ensuring they feel valued and supported.
• Answer incoming telephone calls promptly, deal with enquiries appropriately and direct calls to the relevant healthcare professionals or departments.
• Manage patient appointments, including booking, cancelling and rearranging appointments in accordance with practice procedures.
• Respond to patient enquiries both face-to-face and via telephone or other communication channels, ensuring a helpful and professional service at all times.
• Process repeat prescription requests received through various channels, following practice policies and procedures.
• Undertake general administrative duties, including filing, scanning, photocopying, data entry and document preparation.
• Liaise effectively with GPs, nurses, healthcare professionals and other members of the practice team to support the smooth running of daily operations.
• Follow practice protocols and procedures, including those relating to patient safety, safeguarding and the management of urgent or emergency situations.
• Provide administrative support to colleagues and assist with other reasonable duties as required to meet the needs of the practice.

About us

Overview of your organisation

We are a GP practice in the Hendon area serving the community in the NW4 postcode. We are an active hub within the Barnet PCN 5 hosting a variety of extended services. We have a close multi-disciplinary team bringing together GP's, Nurses, HCA's, Pharmacists and administration team to provide the best possible care to our patients.

Job description

Job responsibilities

The post-holder will be an integral member of the General Practice team, undertaking a range of prescription administration, reception and general administrative duties to support the effective and efficient day-to-day running of the practice.

The post-holder will undertake a range of reception and general administrative responsibilities, acting as the first point of contact for patients and visitors. This will include welcoming and assisting patients, managing telephone and face-to-face enquiries, booking and managing appointments, supporting patient registrations and maintaining accurate patient information across electronic and paper-based systems.

In addition, the post-holder will act as an important point of contact between patients, members of the clinical team and external organisations, ensuring that messages, information and enquiries are communicated promptly and appropriately.

The post-holder will contribute to the smooth running of the practice by providing flexible administrative support to colleagues, maintaining high standards of patient care and service delivery, and working collaboratively to support the wider objectives and strategic priorities of the organisation.

Throughout all aspects of the role, the post-holder will be expected to demonstrate a professional, friendly and compassionate approach, maintaining patient confidentiality and ensuring that patients are treated with dignity, respect and sensitivity at all times.

Person Specification

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English

Experience

Essential

• Experience of working with the public, ideally in a customer-facing or patient-facing role.
• Experience of undertaking general administrative and reception duties.
• Excellent organisational and time-management skills, with the ability to prioritise workload effectively.
• Strong written and verbal communication skills.
• Good IT skills, including proficiency in Microsoft Office applications (Word, Excel and Outlook).
• Friendly, approachable and professional manner, with a commitment to providing excellent customer service.
• Ability to multitask and work effectively in a busy, fast-paced environment.
• Excellent attention to detail, with a high level of accuracy in all aspects of work.
• Ability to use own initiative and work independently as well as part of a team.
• Ability to exercise discretion, maintain confidentiality and handle sensitive information with tact and sensitivity.
• Flexible and adaptable approach to work, with a willingness to support colleagues and meet the changing needs of the practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Azim and Partners Surgery

Address

67 Elliot Road

Hendon

London

NW4 3EB

United Kingdom

Employer's website

https://drazimandpartners.nhs.uk/ (Opens in a new tab)