About this role
Job summary
We have a vacancy for a Medical Administrator - Receptionist to join our established team. We are a small GP practice servicing local village communities, striving to provide a high standard of care and services within a purpose-built surgery.
The job is for 27.5 hours per week, worked over 5 days. However, a willingness to be flexible with working days and hours will be required in order to provide cover during periods of leave, and to enable the Practice to meet the changing requirements of the NHS. The post offers access to the NHS or NEST pension schemes.
The Administration Co-ordinator oversees the induction period and remains available for ongoing mentoring and support. Induction and training are intended to meet the needs of the individual, but will be a combination of internal, on-line and external learning opportunities.
All members of the Admin Team are first trained in the receptionist role but are expected to extend their knowledge and skills to take on administrative responsibilities. These extended duties can include: data input, reporting, claims management, clinical coding and scanning. On this occasion we are also looking for somebody who will be able to develop into a member of our secretarial team.
Main duties of the job
This job would suit somebody with previous experience of working in a customer-facing role, preferably in a healthcare setting, but this is not essential. Would like to hear from you if you have experience in other settings and can bring relevant, transferable skills to this role.
An overview of the main responsibilities of the role
To offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Opening up and locking up the premises, maintaining security in accordance with Practice protocols
Making, changing and cancelling appointments for patients
Ensuring patients are put in contact with the correct person to help them with their needs
Managing incoming mail in all formats
Computer data entry, processing and recording information in accordance with Practice protocols
Working in line with NHS standards and Practice protocols, to ensure patient confidentiality is respected and maintained at all times
About us
The admin team work closely with each other and with other clinical and non-clinical colleagues in the Practice. Our aim is to support and encourage our staff to achieve their potential and to look forward to coming to work each day.
As part of a rural community we are able to develop a close relationship and knowledge of our patients, especially those with more extensive needs who may be regular visitors to the surgery. This is important to us all and maintaining and improving our patient services is the key driver for the whole practice team.
In summary we are looking for new colleagues who become friends considerate, supportive, reliable and with a good sense of humour. If this is you, then we look forward to hearing from you.
Job description
Job responsibilities
The job description is attached separately. When applying for this post we recommend that candidates download the job description for reference prior to interview.
Person Specification
Qualifications
Essential
- Proficient computer and keyboard skills
- GCSE Pass or equivalent in maths and English
Desirable
- GCSE, NVQ2 or equivalent qualifications in wordprocessing, spreadsheets and data collection systems
- Understanding of issues regarding accountability and delegation
- Knowledge of EMIS or other similar clinical database systems
- Previous experience or qualifications related to data input, quality control, data retrieval and reporting
Personal qualities and communication skills
Essential
- Good interpersonal skills to build and maintain effective relationships with patients and colleagues
- Demonstrate motivation, reliability and commitment to team working and the development of others
- Considerate, compassionate, ability to listen
- Tolerant and able to maintain calm when under pressure
- Able to work in a team or alone as required
- Able to communicate information that requires tact and persuasive skills, or where there may be barriers to understanding
- Willingness to undergo education and training for both practice and service needs
Desirable
- Good time-keeping, punctual
- Sense of humour
- Able to prioritise appropriately
- Organised and methodical
- Able to deal with occasional exposure to distressing circumstances or emotional events
- Able to cope with occasional exposure to aggressive and or confrontational behaviour
Experience
Essential
- Customer - patient care experience in a relevant environment
- Experience working independently in an unsupervised environment
Desirable
- Experience of working in general practice or similar healthcare environment
Employer details
Employer name
Bredon Hill Surgery
Address
Main Road, Bredon
Nr Tewkesbury
South Worcestershire
GL20 7QN
United Kingdom
Employer's website
http://www.bredonsurgery.nhs.uk/welcome,26816.htm (Opens in a new tab)