DIR-INFO TECHNOLOGY SVCS @ UAB Medicine

Position Overview

Pay range: $132,790 - $215,790 / year

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Highlights

A team of more than 600 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality and innovative care to our patients. Join our nationally ranked team at UAB Medicine, amongst the top 150 Places to Work in 2025 as ranked by Becker’s Healthcare. Also, we have achieved top ratings in the Most Wired survey for a total of 21 years.

Job Description

To provide direct services and support to users of IT and to provide input to policy level direction regarding standards and budget constraints.

Key Duties & Responsibilities

• Develops, implements and enforces policies, standards and methodologies.
• Provides overall direction and guidance to assigned project personnel. Makes decisions on personnel actions (hiring, terminations, promotions, etc). Reviews and evaluates work of subordinate staff and prepares performance reviews/reports.
• Prepares activity and progress reports for Executive leadership.
• Responsible for service level agreements including negotiation of contract provisions, interfaces with legal department and maintenance of appropriate documentation. Confers with and advises subordinates on administrative policies and procedures, technical problems priorities and methods.
• Participates in researching present and future mobile applications, communication technologies and devices as it pertains to healthcare technology.
• Acts as liaison between IT and other entities throughout the organization. Consults with personnel in other departmental areas to coordinate activities and projects. Involved in the planning, developing and managing of client projects. Determines a project’s schedule, scope and budget and directs appropriate team members in fulfilling the specifications to meet client and organization objectives. Defines departmental operating budgets, and resource, risk and scope management. Involved in determining short-and long-term resource requirements, builds and manages teams and designates responsibilities among each team member.
• Reports to CIO on information systems plans, projects, performance, requests and related matters pertaining to manage areas. Supports organizational growth by providing strategic client direction, builds new relationships and maintains existing client relationships, as well as ensures client projects are implemented according to schedule.
• May be responsible for controlling revenues and expenses within department and responsible meeting budget goals and objectives.
• Performs other duties as assigned.

Qualifications

Bachelor's degree and ten (10) years of related experience required. Work experience may NOT substitute for education requirement. None required.

Preferred Skills

• Extensive experience leading enterprise end-user computing and desktop support services across complex, geographically distributed environments, including hospitals, ambulatory clinics, administrative locations, and remote users.
• Demonstrated experience supporting technology in highly available healthcare environments where system and device availability directly impacts clinical operations and patient care.
• Experience developing and managing enterprise device lifecycle programs, including hardware standards, procurement, deployment, asset management, refresh planning, support, and secure retirement of end-user technology.
• Demonstrated ability to coordinate technology activities with clinical operations, facilities, networking, information security, identity and access management, application teams, biomedical/clinical engineering, and other IT disciplines.
• Experience managing organizational growth, acquisitions, new clinic openings, relocations, expansions, or technology integrations requiring coordinated infrastructure, endpoint, telecommunications, and support activities.
• High-level understanding of ambulatory and inpatient clinical workflows and the supporting IT devices, technologies, and equipment used in healthcare environments.
• Exceptional communication skills with the ability to effectively engage and present information to technical teams, executive leadership, clinical staff, and business stakeholders.
• Fundamental understanding of Information Technology Infrastructure Library (ITIL) principles and IT service management best practices.
• Proven experience developing, implementing, and utilizing formal Key Performance Indicators (KPIs), metrics, and reporting frameworks to monitor service delivery, operational performance, and solution effectiveness.
• Experience managing vendor relationships, contract negotiations, software renewals, and service-level agreements (SLAs).
• Ability to lead organizational change initiatives, technology adoption programs, and cross-functional collaboration efforts within complex healthcare or enterprise environments.
• Experience leading large-scale technology deployments, upgrades, migrations, and hardware replacement initiatives across multiple facilities while minimizing disruption to clinical and business operations.
• Ability to manage a portfolio of concurrent technical projects and provide leadership to technical project managers responsible for planning, dependency management, resource coordination, risk mitigation, executive reporting, and successful project delivery.
• Experience implementing standardized project management methodologies, governance frameworks, project intake processes, prioritization models, status reporting, and executive-level portfolio reporting.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.