Member Services Advocate @ TEKsystems

Member Services Advocate Claims Intake

Location: Charleston, SCSalary: $53,000 annually + overtime eligibilitySchedule: Monday-Friday, 9:00 AM-6:00 PMHybrid: Tuesday-Thursday onsite | Monday & Friday remoteSaturday Requirement: Up to 12 Saturdays per yearPosition Overview

We are seeking a service-driven Member Services Advocate to join a growing Member Experience team in Charleston, SC. This role serves as the first point of contact for members reporting an insurance claim, helping guide them through the initial stages of the claims process with empathy, professionalism, and attention to detail. Previous insurance or claims experience is preferred but not required. This is an excellent opportunity for someone with strong customer service who wants to build a long-term career in the insurance industry. Candidates coming from hospitality, banking, healthcare, retail, restaurants, call centers, or other customer-facing environments are encouraged to apply.

What You'll Do

• Serve as the first point of contact when members report a new claim.
• Gather detailed information and accurately complete first notice of loss (FNOL) documentation.
• Guide members through the early stages of the claims process.
• Provide calm, empathetic support to members experiencing stressful situations.
• Assist with claim setup, coverage application, reserve establishment, and claim progression.
• Complete follow-up activities related to auto glass and towing claims.
• Document member conversations and complete required follow-up activities.
• Navigate multiple systems while actively communicating with members.
• Resolve questions and concerns while delivering a high-quality, personalized experience.
• Partner with teammates and leadership to ensure positive member outcomes.
• Adapt to evolving processes, procedures, and business needs.

What We're Looking For

• Strong customer service and relationship-building skills.
• Professional and confident phone communication.
• Empathetic, patient, and comfortable assisting people during stressful situations.
• Strong attention to detail and ability to gather accurate information.
• Ability to multitask and navigate multiple computer systems simultaneously.
• Independent problem-solving and critical-thinking skills.
• Comfortable working in a non-scripted customer service environment.
• Adaptable and receptive to coaching, training, and changing processes.
• Interest in building a long-term career with opportunities for growth.
• Insurance or claims experience is a plus, but not required.

Transferable Backgrounds

Candidates with experience in the following areas may be a strong fit:

• Hospitality
• Restaurant or food service
• Banking and financial services
• Healthcare administration
• Retail
• Call center/customer service
• Insurance or claims
• Education or school administration

Call Environment

This role typically handles approximately 10-20 inbound claim-related interactions per day. Conversations tend to be longer and more detailed than a traditional high-volume call center role, with an emphasis on quality, accuracy, empathy, and member advocacy.

Training & Career Development

Comprehensive paid training is provided, including claims education and the opportunity to obtain applicable insurance licensing. Employees will also receive ongoing coaching and mentorship, exposure to different areas of the organization, and opportunities for career advancement and internal mobility.

Schedule & Work Environment

• Monday-Friday, 9:00 AM-6:00 PM
• Hybrid schedule: Tuesday through Thursday onsite in Charleston; Monday and Friday remote
• Up to 12 Saturdays per year may be required
• $53,000 annual salary + overtime eligibility

Why Consider This Opportunity?

This is a great opportunity for someone who loves helping people but wants to take the next step beyond traditional customer service. You can bring your existing service skills into the insurance and claims industry, receive extensive training, and develop specialized experience while building a long-term career.

Job Type & LocationThis is a Permanent position based out of Charleston, SC.

Pay and BenefitsThe pay range for this position is $53000.00 - $53000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Retirement & Savings

401k match

Student loan repayment assistance

Life and disability insurance

Financial wellness education programs and tools

Health & Wellness

Comprehensive medical, dental and vision coverage

Wellness program

24/7 Telemedicine

Health Savings & Flexible Spending Accounts

Second opinion provider

Passions & work/life balance

Flexible PTO

Membership for Headspace mindfulness and meditation

Tuition and passion course reimbursement

Family planning

Fully paid parental leave

Fertility benefits & support

Adoption assistance

Nursing mother support

Child care and tutoring benefits

Application DeadlineThis position is anticipated to close on Nov 11, 2026.

Workplace TypeThis is a hybrid position in Charleston,SC.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.