About this role
Description
We are seeking two Service Desk Resources to support the City of Plano's upcoming desktop refresh project. The ideal candidates will be responsible for providing technical assistance and support to end-users. This is an entry-level to intermediate-level position for a six-month contract.
Key Responsibilities
Provide initial troubleshooting and technical support for incoming queries and issues related to computer systems, software, and hardware.
Assign and manage support tickets to the appropriate departments.
Resolve level one and some level two support tickets.
Perform basic troubleshooting, such as password resets and guiding users through common solutions.
Work with Windows operating systems.
Customer Support: Provide initial troubleshooting and resolution for common issues reported by end-users.
Incident Management: Log and track incidents in the Service Desk ticketing system.
Problem Management: May identify recurring issues and work with higher-level technicians to implement solutions.
Knowledge Base Management: Contribute to and maintain a comprehensive knowledge base.
Remote Support: Provide remote assistance to end-users using appropriate tools.
Customer Communication: Effectively communicate with end-users, providing updates on incident status and resolutions.
Equipment Inventory: Maintain accurate records of equipment and inventory
Skills
Troubleshooting, Ticket Resolution, ServiceNow, Communication
Top Skills Details
Troubleshooting,Ticket Resolution,ServiceNow,Communication
Additional Skills & Qualifications
Qualifications
Experience: At least one year of experience in a service desk or technical support role is preferred.
Technical Skills:
o Proficiency with Windows operating systems.
o Experience with ticketing systems. Preferably ServiceNow o Basic troubleshooting skills.
Communication: Strong verbal and written communication skills are essential.
Nice to Have
Experience working in a government agency is a plus but not required.
Experience Level
Intermediate Level
Job Type & LocationThis is a Contract position based out of Plano, TX.
Pay and BenefitsThe pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 6, 2026.
Workplace TypeThis is a fully onsite position in Plano,TX.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.