About this role
Job summary
To provide administrative support in the booking centre using the electronic booking system and providing administrative support to patients, clinicians and other Trust Staff.
Take calls from patients, carers, members of the public and Health/Social Care staff. Adhering to policies and procedures, maintaining strict confidentiality regarding all information concerning patients and staff in accordance with Caldicott Guidance and Data Protection Act 1998. Use of IT packages and Systems.
Main duties of the job
To work as part of a team and individually to provide high quality booking services. Providing an effective and efficient, customer friendly service to all patients and carers.
To answer telephone enquiries within the busy call centre from patients and other healthcare departments/ professionals.
Electronic and Paper Referrals are processed daily e.g., date stamped and monitored upon receipt using any necessary electronic systems.
This is evening outpatient department reception cover
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Job description Job responsibilities
Please see attached Job Description.
This is evening outpatient department reception cover
Please note that this job vacancy may close before the advertised closing date if a sufficient number of applications are received. To ensure your application is considered and to avoid disappointment, we advise submitting your application as soon as possible.
Person Specification
Qualifications Essential
Good standard of general education to GCSE level or equivalent including Math's and English
Experience Essential
previous Clerical experience Understanding of Microsoft applications Understanding of patient confidentiality and data Protection Act 1998 Understanding of and familiarity of PAS
Knowledge Essential
Excellent communication/ interpersonal skills verbally and written, numeracy and literacy
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Royal Orthopaedic Hospital NHS Foundation Trust
Address The Royal Orthopaedic Hospital NHS Foundation Trust
Bristol Road
Birmingham
B31 2AP
United Kingdom
Employer's website https://www.roh.nhs.uk/ (Opens in a new tab)