About this role
Job summary
Permanent | Full Time
Are you highly organised, calm under pressure, and passionate about delivering excellent patient care? We are looking for a proactive and detail-focused Outpatient Booking Coordinator to join our Clinical Genetics team and help ensure the smooth running of our busy outpatient service.
As an integral member of the administrative team, you will be responsible for coordinating all aspects of outpatient bookings within the Clinical Genetics service.
Your work will directly support patients, families, and clinicians by ensuring appointments are managed efficiently and clinic capacity is fully utilised in line with Trust targets.
We're looking for someone who brings:
Strong organisational and time-management skills
Excellent communication and interpersonal abilities
High levels of accuracy and attention to detail
Confidence working under pressure in a fast-paced environment
A patient-focused approach with professionalism and tact
The ability to build effective working relationships across teams
Main duties of the job
In this role, you will
Process referrals from GPs, consultants and other healthcare professionals, ensuring accurate data entry on PAS, EDMS systems
Book, reschedule and cancel outpatient appointments in line with clinic capacity, departmental procedures and Trust waiting-time standards
Communicate with patients, parents/guardians and external organisations, providing clear information and resolving queries with tact and sensitivity
Liaise daily with Consultants, Genetic Counsellors and Coordinators to ensure clinics are fully utilised and capacity issues are escalated promptly
Maintain accurate patient records, avoiding duplicate registrations and ensuring all correspondence is scanned and filed correctly
Support the management of clinic booking rules, adjusting appointment slots and monitoring utilisation to maximise efficiency
Key Skills and Qualities
Strong organisational skills with the ability to prioritise a busy workload and work under pressure
Excellent verbal and written communication skills, with tact and sensitivity in challenging situations
High level of accuracy and attention to detail
Confident IT skills, including experience with administrative or clinical systems
Ability to work independently and as part of a multi-disciplinary team
Problem-solving ability and confidence to use initiative when issues arise
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.
Job description Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
*** This role has been assigned the occupation code 4133 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, were building a workplace where everyone belongs.
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Person Specification
Qualifications & Training Essential
Educated to GCSE standard, including English or equivalent NVQ Level 3 or equivalent experience
Desirable
GCSE in Mathematics
Experience Essential
Previous experience of working in a busy multi-disciplinary team environment Experience with working with different computer software and information systems Experience of good customer or patient care
Desirable
Experience of using Patient Administrative System and EDMS Experience of working with medical, nursing and medical secretarial staff
Knowledge & Skills Essential
Good verbal and writing communication skills with team / clients / relatives using tact when required Good time management skills with the ability to work to prioritise work according to deadlines Ability to deal with conflict Ability to engage with and motivate others High standard of accuracy Able to work as part of a team and under own initiative Strong analytical skills Ability to establish and maintain effective working relationships
Desirable
Knowledge of Waiting list or Out-patient working processes and practices Knowledge of medical records procedures
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sheffield Children’s NHS Foundation Trust
Address Northern General OPD2
Herries Road
Sheffield
S5 7AU
United Kingdom
Employer's website https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)