About this role
Job summary
We are pleased to offer an exciting opportunity for a proactive and highly organisedProgress Chaser to join our Hospital at Home team at Abel Smith House in Stevenage. This rewarding role is central to supporting patient flow, ensuring individuals receive timely, safe, and well-coordinated care throughout their inpatient journey.
As a key member of the multidisciplinary team, you will play an integral role in progressing patient pathways and helping to achieve Expected Discharge Dates. You will work collaboratively with clinical colleagues, patients, carers, and partner agencies to coordinate actions, resolve delays, and support smooth, efficient discharges. Your ability to communicate effectively and build positive working relationships will be essential in delivering high-quality, patient-centred care.
Main duties of the job
This position offers a varied and engaging workload, where strong organisational skills and attention to detail are vital. You will be responsible for maintaining accurate records, updating patient systems such as SystmOne, and supporting the coordination of services including therapy, nursing, pharmacy, and social care. You will also contribute to team meetings, audits, and continuous service improvement.
If you are passionate about delivering high standards and want to make a positive impact, we would welcome your application.
About us
A big thank you for considering joining us at Hertfordshire Community NHS Trust.
You'll find it a great place to work with many benefits offered to you as a member of our staff.
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities.
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision.
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.
You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-workYou need to apply before the interview takes place.
Job description Job responsibilities
Please see attached job description for further details.
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.
The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.
Person Specification
Qualifications and Training Essential
Good general education including GCSE English grade C or above (or equivalent) Ability to use and knowledge of Microsoft packages
Desirable
NVQ Level 3 qualification in Business Administration or equivalent level of knowledge Desk top publishing Knowledge of medical terminology
Experience and Knowledge Essential
Experience in an administrative post
Desirable
Experience of working within NHS
Skills and abilities Essential
Computer literate with good keyboard skills Ability to prioritise and organise own workload Ability to work unsupervised and use initiative Able to communicate clearly and concisely at all levels, both verbally and in writing
Personal Qualities Essential
Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hertfordshire Community NHS Trust
Address Abel Smith House
Gunnels Wood Road
Stevenage
SG1 2ST
United Kingdom
Employer's website https://www.hct.nhs.uk (Opens in a new tab)