About this role
Job summary Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities.
Main duties of the job The role of Regional Customer Relationship Manager at Barchester Healthcare offers an exciting opportunity in one of our divisions. The main objective is to support the region in increasing occupancy through professional sales techniques. You will work closely with a highly competent management team to ensure the thriving success of our care homes in the region. Barchester stands as a premier care provider, recognized for superior quality ratings across the UK. Key responsibilities include managing inquiries to enhance conversion rates and achieve occupancy targets, networking to bolster the home's profile, and engaging in local and extended marketing activities to augment inquiries and conversion rates. Candidates should possess proven sales and marketing expertise, preferably in healthcare, although this is not mandatory. Proficiency in data analysis using Salesforce or similar CRM applications, self-motivation, target orientation, and confidence with Microsoft Office are essential. A full UK driving license is required to excel in this role.
About us Barchester Healthcare is a leading care provider in the UK, distinguished by some of the highest quality ratings among large care home providers. Our primary mission is to deliver exceptional quality care to our residents, consistently striving for excellence in every aspect of service. We prioritize the well-being and satisfaction of our team members, ensuring that they are treated with respect and their contributions valued. At Barchester Healthcare, you will find a supportive environment that encourages career development and progression. Our commitment to our employees is reflected in our comprehensive rewards package, which includes a competitive salary, commission structure, and an array of retail and leisure discounts. Our focus extends beyond work, offering access to a range of wellbeing support and the Best Doctors Service. As an organization, we are dedicated to fostering a collaborative and dynamic workplace where you can thrive and excel in your career.
Job description Job responsibilities
Competitive salary +commission and Car Allowance or Company car Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have proven sales and marketing experience preferably in healthcare but not essential Have the ability to analyse data on Salesforce or similar CRM application Be self-motivated and target driven Have interpersonal and professional qualities Confident user of Microsoft Office (Excel/Powerpoint) Full UK driving licence. NEED TO DO: Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
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Person Specification
Qualifications Essential
Have proven sales and marketing experience preferably in healthcare but not essential. Have the ability to analyse data on Salesforce or similar CRM application. Be self-motivated and target driven. Have interpersonal and professional qualities. Confident user of Microsoft Office (Excel/Powerpoint). Full UK driving licence.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Barchester Healthcare
Address Barchester Healthcare
Leeds
LS16 6NB
United Kingdom
Employer's website https://www.barchester.com/ (Opens in a new tab)