About this role
DHL Global Forwarding Korea Ltd. 는 DHL Group의 계열사로 전 세계적인 물류 네트워크를 통하여 국내외 최고의 Freight Forwarding 서비스와 Value Added Service 를 제공하고 있으며, 빠르고 정확한 서비스는 물론 고객 맞춤 서비스를 제공함으로써 국제 무역의 비즈니스 동반자로서 그 명성을 쌓아왔습니다. 당사는 지난 해에 이어 올해 2026년에도 `Great Place to Work(일하기 좋은 기업)` 인증을 받았으며, `Respect and Results` 라는 그룹 가치의 실현을 위해 노력하고 있습니다. 당사에서 최고의 물류 전문가로 성장하실 분을 모집하오니 많은 관심 부탁 드립니다.<업무 범위>
- Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
- Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues
- Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
- Ensure the management of shipments in line with the customer service commitment
- Track, record, analyze and improve exceptions/operational irregularities
- Responsible for high shipment data quality
- Implement necessary regulatory compliance procedures relating to commodity and locations for shipments
- Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits
- Identify critical shipments and new business that needs extra support/hypercare
- Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
- Execute tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations
- Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy
- Investigate/supports invoice disputes
- Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
- Resolve performance issues of suppliers, and propose solutions to improve performance
- May provide functional guidance, advice or training to less experienced positions
- Use Industry sector or logistics specialist expertise in their day-to-day work<자격 조건>1.
포지션 : 항공수출부 경력직2. 경력 : 최소 2년 이상의 항공 수출 포워딩 업무 경험자 3. 우대사항 : 제약·바이오 및 Life Sciences & Healthcare 물류 업무 경험자, 온도관리 화물(Temperature Controlled Shipment) 및 Active/Passive Packaging 취급 경험자 우대4. 학력사항 : 대졸 이상5. 요구스킬 : Good English speaking & Writing, Customer-centric mindset<기타>출퇴근 셔틀 운행, 교통 수당 지급, 주3회 재택 시행 중