About this role
🚀 Lead Customs Operations at the World's Most International Company
At DHL Aviation, we're looking for a PM Customs Supervisor to lead our evening customs production operation at Copenhagen Airport.
In this role, you'll lead a team of Customs Agents responsible for export, import and transit processes. You'll develop and support your team while ensuring smooth operations, compliance, and excellent service in a fast-paced environment.
Reporting to the Customs Production Manager, you'll play a key role in driving operational performance, employee engagement, and continuous improvement.
✈️ Key Responsibilities
- Lead, coach, and develop a team of Customs Agents
- Create a positive and high-performing team culture
- Coordinate daily customs operations across Import, Export, and NCTS
- Monitor productivity, quality, and service KPIs
- Ensure compliance with customs regulations and internal procedures
- Drive continuous improvement initiatives
- Collaborate with stakeholders across Customs, Operations, Aviation, and Customer Service
🌟 What We're Looking For
You're a strong people leader who enjoys developing others and creating engagement while delivering results.
You bring
- Leadership experience in an operational environment
- Strong coaching and communication skills
- Fluency in Danish and English
- A structured and solution-oriented approach
- Great stakeholder management skills
- Confidence working with IT systems and reporting tools
Customs Experience is an Advantage
Experience within one or more of the following areas is beneficial:
- Customs operations
- Import and Export declarations
- NCTS / Transit procedures
- Customs compliance
Whether your background is primarily leadership or customs-focused, your ability to motivate people and drive performance is what matters most.
Working Hours
- 37 hours per week
- Primarily Monday-Friday evening shift (14:00-00:30)
- Occasional flexibility, weekend, and holiday coverage may be required
💛 Why DHL Aviation?
- A leadership role with real impact
- Strong career and development opportunities
- A supportive leadership team
- An international work environment
- A culture built on Respect & Results
- The opportunity to shape the future of customs operations
At DHL Aviation, teamwork drives our success. Recognized as one of Denmark’s best workplaces, we thrive on diversity, respect, and results. We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience. We empower our people with a safe, healthy environment to deliver excellence. And with DPDHL’s mission for zero CO2 emissions by 2050 – including planting one million trees annually – we’re building a sustainable future together.
📅 Application
Application Deadline: November 20th 2026. Interviews will be conducted on an ongoing basis.
Start Date: As agreed.
Questions?
If you have any questions regarding the position, please contact:
Nikolas Hansen, Customs Production Manager, 📞 +45 32 48 48 30