About this role
Job summary
We are looking for an experienced, proactive, and motivated Senior Receptionist to join our friendly and well-established GP practice in Hackney. This is an excellent opportunity for someone ready to take the next step into a supervisory role- someone who thrives in a fast-paced environment and is passionate about delivering excellent patient care.
You will play a key role in ensuring the smooth operation of reception and administrative services, supporting the management team, and helping to lead and develop a high-performing front-of-house team.
Main duties of the job
Supervising and supporting the reception and administrative team on a day-to-day basis, ensuring operational targets and service standards are consistently met through effective task delegation and workflow management. Responsibilities include monitoring progress, following up on outstanding actions, supporting the Operations Coordinator, Deputy Manager, and Practice Manager, and acting as a point of escalation for reception queries and patient concerns. Contributing to rota coordination and service planning, while helping to maintain a positive, efficient, and patient-focused environment. Supporting the continuous improvement of workflows and patient experience, and ensuring all mandatory training and compliance requirements remain up to date.
About us
Queensbridge Group Practice is a well-established NHS GP surgery serving approximately 10,500 patients in Hackney. As a friendly, high-performing training practice, we have a strong multi-disciplinary team committed to delivering excellent, patient-centred care. Our values are at the heart of everything we do, with a focus on providing care based on need while promoting equality and inclusion for all patients. We are committed to continuous improvement by listening to feedback and evolving our services, while prioritising accessibility and clear communication to ensure patients understand and engage with their care. We also foster a collaborative, team-based environment dedicated to delivering excellent service.
Job description Job responsibilities
We are looking for an experienced, proactive, and motivated Senior Receptionist to join our friendly and well-established GP practice in Hackney. This is an excellent opportunity for someone ready to take the next step into a supervisory role- someone who thrives in a fast-paced environment and is passionate about delivering excellent patient care.
You will play a key role in ensuring the smooth operation of reception and administrative services, supporting the management team, and helping to lead and develop a high-performing front-of-house team.
Person Specification
Qualifications Essential
GCSE Grade
Experience Essential
Minimum of two years experience working within a GP practice, with EMIS training and experience supporting or supervising a team in a busy reception and administrative environment. Demonstrates strong organisational skills with the ability to prioritise workload effectively, alongside excellent communication skills delivered in a professional and approachable manner. Able to remain calm under pressure, manage competing demands efficiently, and take a proactive approach to problem-solving with a strong sense of ownership and responsibility.
Desirable
Experience of higher education or structured professional training, or equivalent practical experience, with demonstrated leadership potential and confidence in guiding and supporting a team effectively.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Queensbridge Group Practice
Address Queensbridge Group Practice
24 Holly Street
London
E8 3XP
United Kingdom
Employer's website https://www.queensbridgegroup.co.uk/ (Opens in a new tab)