About this role
Job summary
The Christie NHS Foundation Trust is looking for an enthusiastic Support Secretary to provide comprehensive support in the Clinical Oncology Lung/Upper GI department. You will be joining a friendly team of Medical Secretaries and as such will be a flexible team player. Experience and knowledge of medical audio transcription and medical terminology would be advantageous. The role will include all aspects of secretarial duties and the ability to plan and prioritise a varied workload is essential. Organisation, communication and team working skills are key, as you will be working in a busy, demanding and rewarding environment. We actively support and develop our staff to ensure patients receive the best quality care. This is a Part Time position working 22.5 hours per week Monday to Friday, with the option of hybrid working. The Trust are committed to supporting flexible working agreements. When applying for this position, please refer to the person specification and demonstrate within your application form, how you meet the criteria, providing examples where possible.
Main duties of the job
Type clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time/ targets and ensure that office instructions are followed/ referred to the PA/Medical Secretary as appropriate.
To carry out discharge process for patients who have been discharged from the service.
Ensure accurate input of patient details when entering data on to information databases and Patient Administration System (Careflow), including routine use of case note tracking system.
Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature. Scanning of correspondence and test results into patient electronic case notes.
Closely liaise with Clinic Managers and PA/Medical Secretaries to ensure new patient referrals are registered on Careflow, triaged, and subsequently appointed in accordance with clinical instructions. Liaise with PA/Medical Secretary to ensure accurate booking of clinical appointments for both new and review patients.
Liaise with internal and external departments to arrange clinical investigations and procedures.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description Job responsibilities
Typing of clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time / targets with the use of the digital dictation system. Ensure accurate input of patient details when entering data on to information databases and patient administration system. Scanning of correspondence and test results into patient electronic case notes. Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential. Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature. Provide data to the Information Department as required. Liaise with internal and external departments to arrange clinical investigations/procedures Liaise with staff at all levels both internally and externally. Contribute to the training of new members of staff within a given area as required.
Person Specification
Qualifications Essential
Attained a comprehensive Secondary education
Desirable
Undertaking or achieved AMSPAR Full Diploma or equivalent qualifications
Experience Essential
Previous secretarial and /or clerical experience in a similar environment
Desirable
Previous secretarial experience in Oncology
Skills Essential
Microsoft Office (Outlook, Word, Excel, Teams Audio and copy typing The ability to manage workload and prioritise competing tasks effectively Excellent communication skills Customer service experience in an admin role
Desirable
Careflow experience Knowledge of medical terminology AMSPAR/BSMS Medical Secretary qualification or experience RSA/OCR stage II or equivalent experience
Knowledge Essential
Ability to produce accurate, well-presented work to a high standard Ability to work as part of a team and to work on own initiative Willingness to provide cover across different chambers within the department Organisational abilities to work to tight deadlines Ability to use own initiative Ability to work under pressure Reliability
Values Essential
Ability to demonstrate the organisational values and behaviours
Other Essential
Excellent interpersonal skills Flexible and pro-active approach Self-motivated and Enthusiastic
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Christie NHS FT
Address Clinical Oncology Admin Support - E00093
Manchester
M20 4BX
United Kingdom
Employer's website https://www.christie.nhs.uk/ (Opens in a new tab)