About this role
Job Description
As a Shift Supervisor in Military Clothing, you will play a key role in supporting our military members by ensuring they receive the uniforms, insignia, and related items they need while delivering exceptional customer experience. You will lead associates during assigned shifts, oversee daily operations, and help create an environment where customers can shop with confidence.
Using your leadership skills and knowledge of Military Clothing operations, you will guide associates in providing outstanding service, maintaining merchandising standards, and ensuring compliance with military uniform policies and procedures. Most importantly, you will foster a positive team culture that supports the Exchange mission and strengthens customer loyalty.
So, what can you expect as a Shift Supervisor in Military Clothing at the Exchange?
- Lead daily shift operations and provide guidance, direction, and support to associates
- Create a positive customer-focused environment that promotes the Exchange brand and customer loyalty
- Ensure associates greet and assist customers in a professional and welcoming manner
- Assist service members with uniform sizing, insignia placement, uniform components, and related merchandise
- Maintain awareness of military uniform regulations, policy changes, and Military Clothing requirements
- Monitor customer service standards and assist in resolving customer concerns
- Support training and development of associates to ensure operational excellence
- Ensure transactions are completed accurately and efficiently while maintaining accountability standards
- Assist with merchandising, stock replenishment, inventory control, and sales floor presentation
- Promote teamwork and operational efficiency while supporting store objectives and performance goals
We know you can work anywhere. However, working at the Exchange is the start of something great! Our people make us who we are. We are committed to helping you grow by providing the tools, resources, and development opportunities needed for success. Joining the Exchange means becoming part of a team dedicated to serving those who serve.
Job Qualifications
- Ability to lead, motivate, and support associates in a fast-paced retail environment
- Ability to learn and adapt to current technology and business needs
- Strong customer service and problem-solving skills
- Ability to think quickly and make sound decisions while supporting daily operations
- Ability to lift up to 20 pounds
- Excellent verbal and written communication skills
- Basic computer skills
Additional Qualifications/Requirements
- Knowledge of military ranks, insignia, uniforms, and regulations preferred
- Previous retail or customer service experience preferred
- Prior leadership, supervisory, or team lead experience preferred
- Cash-handling experience preferred
- Willingness to cross-train and assist in other areas of the store as needed
- Must possess a welcoming, professional, and helpful attitude toward customers and team members
- Ability to work a flexible schedule based on business needs
Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
USAFA MILITARY CLOTHING SHIFT SUPERVISOR
PROPOSED SCHEDULE
MON-FRI
0830-1610; SAT/SUN: OFF
SCHEDULE SUBJECT TO CHANGE WITH PROPER NOTICE DUE TO THE OPERATIONAL NEEDS OF THE FACILITY.
Major Duties
Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience. Supervises day to day operations of an assigned shift to include opening and closing of facility and maintaining schedules.
Ensures associates have sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, displaying promotional merchandise signing, price changes, maintaining shelf labels, keeping sales area fully stocked, receiving, and ordering merchandise, checking gas levels, assisting with military uniform dress requirements, and cleanliness of the area.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.
Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Adheres to environmental protection agency guidelines.
May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, prepares change funds, and deposits or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
Performs other duties as assigned.