About this role
Job summary
Job title Citizens Advice Specialist Adviser Worcester and Herefordshire St Richards Hospice
Hours 21 hours per week across 3 days ideally Monday Wednesday, though Tuesday Thursday may be considered for the right candidate
Salary£29,539.86 full time per annum, actual pro rata £16,765.87 per annum
Contract Permanent
Location Wildwood Drive, Worcester WR5 2QT within the Family Support Service Team
The role
Citizens Advice Worcester and Herefordshire have an exciting opportunity for a Specialist Adviser to work in partnership with St Richards Hospice.
This role will be based at the hospice and embedded within the Family Support Service Team, contributing to the wider multi-disciplinary palliative care team. The post holder will deliver a holistic, accessible and in-depth advice service tailored to the needs of individuals, carers and families across South Worcestershire who are living with an illness that cannot be cured.
Key Responsibilities
Provide specialist advice in line with Citizens Advice aims, policies, and principles Support patients, carers, and families with a wide range of issues affecting those living with an incurable illness. Manage a varied caseload, including complex cases and client representation Work collaboratively within a multi-disciplinary healthcare environmentThis post requires an Enhanced Disclosure and Barring Service check.
Main duties of the job
About you
The successful candidate will:
Have substantial experience in advice work and case management Be confident in client representation and working with complex issues Demonstrate strong communication and interpersonal skills Have a good understanding of the challenges faced by individuals with an illness that cannot be cured, and those experiencing bereavement Be committed to the principles of the Citizens Advice service and willing to complete the Generalist Advice TrainingAdditional Requirements
Ability to travel independently across the county Full UK driving licence and access to a vehicle
About us
Find out more
For further details, please see full job description, person specification and background information which is available on the St Richards Hospice website www.strichards.org.uk
Applications can be made directly from the St Richards Hospice website. For further information, please contact Matt Tudor, Recruitment Co-ordinator, St Richards Hospice tel. 01905 763963 email [email protected]
Closing date 25th June 2026
Interview date 8th July 2026
Job description Job responsibilities
Please refer to the the attached Job description and Person Specification for further details about the role.
Person Specification
Experience Essential
Please refer to the the attached Job description and Person Specification for further details about the role.
Person Spec Essential
Please refer to the the attached Job description and Person Specification for further details about the role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Richard’s Hospice
Address Wildwood Drive
Worcester
WR5 2QT
United Kingdom
Employer's website https://www.strichards.org.uk/ (Opens in a new tab)