About this role
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Clearance Level - Must Be Able to Obtain
Public Trust
U.S. Person Required
Yes
Travel Percentage
<10%
Clearance Level - Must Currently Possess
Public Trust
U.S. Citizenship Required
Yes
Is Relocation Available
No
Back to search results Previous jobNext job
Job Description
Summary
The IT Operations Manager provides oversight and direction for daily operations of the IT Operations department which provides Tier 1, 2 and 3 level support to include but not limited to support for end user desktops and laptops, printers, copiers and fax machines; A/V equipment, network administration; server administration; and inventory and materials coordination.
Responsibilities
Management and oversight of IT Operations department to include but not limited to the following:
Management, assignment and monitoring of work orders.
Management and coordination of work schedules.
QA of provided work and services.
QA and coordination of procurement and storage of inventory and materials.
Strategic planning and management to identify opportunities for continuous improvement.
Establish and coordinate project plans for major and high-profile projects.
Establish and maintain operational process and procedure documentation.
Provide training to new hires and existing staff of new processes and technology.
Additional Qualifications/Responsibilities
Required Education, Experience, & Skills
ELIGIBILITY REQUIREMENTS
Must be a United States Citizen
Must be eligible to obtain U.S. DHS Public Trust Entrance on Duty (EOD) clearance
Must have 7+ years professional work experience in the IT Help Desk/Service Desk field.
Effective and professional leadership skills conducive to an empowered, well-equipped and collaborative team environment.
Preferred Education, Experience, & Skills
EDUCATION REQUIREMENTS
Associate’s or Bachelor's degree in Computer Science/Computer Information Systems or other applied IT discipline preferred.
POSITION REQUIREMENTS
MCSA Certification preferred
5+ years proven working experience with Cisco Call Manager and Unity
5+ years proven working experience with Active Directory
Pay Information
Full-Time Salary Range: $79370 - $134929
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.