About this role
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job description.
Position Summary
The Coordinator Security SOC (System Operations Center) Blue Watch monitors and reacts to all security related incidents and reports, throughout the JetBlue system, from a designated “Security Desk” known as “Blue Watch” in the System Operations Center.
Essential Responsibilities
Work closely with the Manager System Operations Center to provide “real time” assessment and guidance with respect to inflight and ground security related incidents and access control breaches
Respond to inquiries from federal, state, and local law enforcement authorities
Provide appropriate interpretation and dissemination of security regulations and information to all JetBlue entities as needed, such as resolving Transportation Security Administration (TSA) “no fly” and “selectee” issues
Facilitate resolution security circumstances that impact upon JetBlue operations
Make timely notifications to leadership on matters affecting the operation
Document reported incidents in the department database
Prepare written reports and analytical spreadsheets as necessary
Must comply with and ensure adherence to all security and safety standards
Other duties as assigned
Additional Qualifications/Responsibilities
Minimum Experience and Qualifications
High School Diploma or General Education Development Diploma (GED)
One (1) year office/administrative/clerical experience
One (1) year of experience in aviation operations, law enforcement or the private security sector
Complete fluency in written and spoken English
Excellent verbal and written communication skills
Strong interpersonal skills
Able to work in a fast paced team environment
Able to work well under pressure
Required to have the ability to work any and all shifts to support this 24/7 operational desk
Ability to maintain strict confidentiality
Available for overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications
Bachelor’s Degree
Three (3) years’ experience in aviation operations, law enforcement or the private security sector
Bilingual (Spanish)
Proficient in Microsoft Office (Excel, Word, PowerPoint, Access)
Crewmember Expectations
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/ security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment
Computer and other office equipment
Work Environment
Traditional office environment
Physical Effort
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation
The base pay range for this position is between $58,000.00 and $86,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.