About this role
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Work Week Start: Monday
Work Week End: Friday
Work Start Time: 7:00 AM
Work End Time: 4:00 PM
The Technical Representative - Accessory serves as the aircraft accessory technical advisor in supporting internal and external customers with technical services, troubleshooting and customer service issues. This position supports the Sales and Business Development teams in preparing quotes, researching and resolving components issues, and evaluating and interpreting applicable technical data and tooling requirements. The Accessory Technical Representative works with the Professional Development team to develop and deliver technical training, and leads or participates with special projects as assigned.
Essential Job Functions
Provides technical assistance and troubleshooting for team members, customers and manufacturers for accessory maintenance activities. Provides technical support and professional input during customer debriefs, as necessary. Coordinates customer assistance with warranty questions.
Develops and promotes new products or capabilities. Identifies and forecasts required parts.
Coordinates with Professional Development team to develop and conduct verbal and written technical training for Parts, Components and Services team members and external customers. Writes technical briefs regularly.
Supports Sales and Business Development teams with quotes and sales proposals by providing technical guidance for components systems capabilities, warranty issues and evaluating adjusting repair and overhaul flat rates. Promotes component services to customers by identifying and recommending products and services. Creates quotes and sales proposals as needed.
Advises rotable manager of technology changes, dash-number upgrades and units phasing out of the industry to ensure financial objectives are attained for specific rotable inventories.
Recommends and initiates measures to improve quality, procedures, efficiency and working conditions. Identifies, researches, and recommends component tooling and equipment needs for new capabilities; and seeks and evaluates new component repair opportunities. Develops and fosters relationships with OEM technical representatives. Assists with monitoring and maintaining compliance with service center requirements.
Performs other duties as assigned by management.
Additional Qualifications/Responsibilities
Job Specific Requirements
Licenses/Certificates: FAA Repairman Certificate; Qualified Inspector (QI) designation
Attendance: Regularly scheduled attendance required; short notice travel required
Physical: Routinely lifts 50 lbs.; reads small print; hearing sounds associated with mechanical deficiencies; repetitive motion; working with moving parts and vibration; tolerates standing, walking, bending, kneeling, stooping, crouching and sitting
Environmental: Tolerates working in extreme temperatures
Education & Experience Required
Associate degree in electronics, avionics, aviation maintenance or related field or equivalent required
Eight years minimum experience with accessory component related maintenance
Available Benefits
Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
Plan for your medical needs with a Health Savings Account (employer and employee contributions).
Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
Participate in Duncan Aviation’s Tool Account Program, to acquire & grow your Tool Inventory all while making interest free payments
Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.