About this role
Key Responsibilities
Design, develop and implement solutions on the ServiceNow platform, with a primary focus on the CSM module.
Customize and configure ServiceNow components, including forms, workflows, business rules, client scripts, UI policies, UI actions and notifications.
Develop and manage REST and SOAP integrations with external systems.
Analyse business requirements and translate them into technical solutions.
Troubleshoot issues, perform root cause analysis and deliver timely fixes.
Collaborate with cross-functional teams to ensure smooth implementation and continuous improvement of ServiceNow applications.
Follow best practices for ServiceNow development, documentation and version control.
Required Experience & Skills
3–6+ years of hands-on experience in ServiceNow development.
Strong expertise in the CSM (Customer Service Management) module, including configuration, case management, workflows, portals and integrations.
Practical experience with REST and SOAP APIs and building integrations with ServiceNow.
Strong understanding of JavaScript, Glide APIs, Flow Designer, IntegrationHub and ServiceNow platform capabilities.
Ability to work independently as well as in a collaborative team environment.
Good communication and problem-solving skills.
Nice to Have
ServiceNow certifications such as CSA, CAD, CIS-CSM or other relevant module certifications.
Experience working in Agile/Scrum environments.
Knowledge of ITIL processes.