About this role
Job summary
We are seeking a receptionist to join our practice of 9100+ patients.
37.5 hours per week and must be available for afternoon shifts.
Receptionist work is between the hours of 07:45 to 18:30 Monday to Friday. The successful candidate will need to be hard-working, flexible and enthusiastic. We are looking for a capable individual who is able to multi-task and work well under pressure.
INTERVIEWS WILL BE HELD VIA TEAMS
You must have your covid vaccines to join as a member of the practice.
Main duties of the job
Answering calls Processing prescription Dealing with patient tasks & queries Processing patient administration including snomed coding, typing letters via docman10 Dealing with new patient registrations and deductions Processing recall letters as requested Inputting data into the patient's healthcare records as necessary Supporting clinicians/Practice Manager with general administrative tasks as requested.You will need excellent communication, administrative and IT skills and enjoy working with the general public. Previous experience in a similar position is preferable together with flexibility to cover additional hours are essential.
About us
We are a well-established training practice in a purpose built (newly refurbished) premises, located on the Haringey Green lanes.
The practice's aim is to provide our patients with an excellent standard of patient-centered care, with clinicians and patients jointly involved in all aspects of planning and delivering care to meet patients' health and well-being needs.
You will work with colleagues including a team of GPs, practice Nurse, Healthcare Assistant, Clinical Pharmacist, Physician Associate & MSK practitioner, administrative staff and a wide variety of other health professionals.
There is free parking available on site.
You must have your covid vaccines to join as a member of the practice.
Job description Job responsibilities
OUTLINE OF DUTIES & RESPONSIBILITES
To greet patients in a friendly and courteous manner at all times
To answer telephone calls in a polite and professional manner
To make appointments for the doctors surgeries and nurses clinics using the Practice clinical information system
Answering patient queries regarding various Practice policies and initiatives
Advise patient when completing new patient registration forms, explaining the surgery policies
To listen to patient complaints, making sure that they are addressed and dealt with appropriately
To retrieve patients medical records for various clinics and surgeries and file back patient medical records in the correct order
Fax correspondence as requested and record
To scan all hospital correspondence accurately using the Docman System
Process repeat prescriptions as per the Practice policy
Ensure all forms are passed to the appropriate destination and completed and checked by you when required
Receiving and recording requests for home visits in line with expected standards
Receiving, recording and booking requests for transport
Direct accurate patient information to the appropriate clinician using EMIS Web
To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays
Chaperone GP if required, following training
Shared responsibility for reception, waiting rooms and consulting rooms upkeep and tidiness including leaflets and posters
To ensure that strict confidentiality protocols are adhered to
Attend and contribute to staff meetings
To comply with Health & Safety Procedures and report any areas of concern to the Practice Business Manager
Opening and closing of premises when required
To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice.
Add registrations to the system as per policy
Promote, encourage and activate patient on-line access
Ensure relevant/appropriate contacts with patients are documented in notes
Ensure email, tasks, Docman and EMIS email are checked daily.
Open and process post according to agreed practice policy
Frank and post out-going mail as per policy
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentComplete all required regular trainingTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workEnsure you are aware of the organisations safeguarding policys and procedures and know how to action any concerns.Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resourcesComply with Information Governance requirementsCommunication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team membersCommunicate effectively with patients and carersRecognise peoples needs for alternative methods of communication and respond accordinglyContribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate
Person Specification
Personal Qualities Essential
1. Education to GCSE (or equivalent) including English language & Math. 2. Ability to be discrete and maintain absolute confidentiality. 3. Excellent telephone manner. 4. Good verbal and written communication skills in English. 5. Accuracy and an eye for detail. 6. A calm, pleasant and reassuring personality. 7. Ability to work under pressure and as part of a team. 8. Ability to be flexible regarding hours/tasks. 9. Previous experience in a healthcare setting/dealing with the general public
Desirable
1. Previous experience in a GP Surgery. 2. EMIS & Docman experience. 3. Experience using Microsoft Office. 4. Ability to work on own initiative. 5. Ability to work confidently within the role, referring matters to reception supervisor, doctors or practice manager as appropriate
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bridge House Medical Practice
Address 96 Umfreville Road
London
N4 1TL
United Kingdom
Employer's website https://www.bridgehouselondon.nhs.uk/ (Opens in a new tab)