About this role
The Assistant Manager for Splash will support the day-to-day management & operation of the resort swimming pool and water-based facilities, ensuring a safe, clean and engaging environment for guests & team. The Splash Assistant Manager leads the frontline team, maintains compliance with health and safety standards, and helps deliver a high-quality guest experience in line with brand expectations.
- Operational Management Support the daily operation of all pool and water feature areas.
- Ensure adequate lifeguard and team coverage across all operating hours.
- Assist in planning rotas aligned to occupancy and demand.
- Monitor poolside standards including cleanliness, water quality and presentation.
- Respond quickly to operational issues to minimise disruption.
- Support delivery of poolside activities, sessions and guest experiences.
- Health, Safety & Compliance Ensure full compliance with pool safety operating procedures (PSOP) and H&S legislation.
- Carry out and review risk assessments and safe systems of work.
- Monitor water testing regimes and ensure records are maintained.
- Support emergency response procedures and incident management.
- Ensure all team members hold valid qualifications and training.
- Support audits, inspections and compliance checks.
- Team Leadership Supervise and support lifeguards and pool team members on shift.
- Provide coaching, training and performance feedback.
- Support recruitment, onboarding and ongoing training.
- Manage shift briefings and ensure clear communication.
- Address day-to-day people issues and escalate where required.
- Promote a positive, inclusive and safety-first culture.
- Guest Experience Ensure a welcoming, safe and enjoyable environment for all guests.
- Support delivery of poolside activities and resort programming.
- Handle guest queries and complaints professionally.
- Monitor guest feedback and support improvements.
- Ensure accessibility and inclusion standards are met.
- Administration & Planning Support stock control for pool chemicals, equipment and uniforms.
- Assist with budgets and cost control.
- Maintain accurate records for training, incidents and compliance.
- Support maintenance planning with facilities teams.
- Deputise for the Pool Manager when required.