About this role
- The role of the Fitness Center Concierge is to serve as a key team member supporting the member experience by providing exemplary customer service to members and staff.
- The concierge, reporting to the Healthy Living Director, is an integral team member who maintains the safety and cleanliness of the fitness facilities.
- Specializing in fitness is not required as the focus is on cleanliness and member experience.
- Understand and demonstrate all policies and expectations of branch fitness facilities.
- Welcome members, guiding them to appropriate equipment and sharing expectations with members regarding equipment usage, physical distancing, masks, and cleaning.
- Ensure adequate cleaning products are placed in fitness facilities.
- Clean high touch areas and all other equipment between sessions.
- Monitor room capacity, member traffic flow, and physical distancing, communicating appropriately when there are any concerns.
- Provide notification to members when appropriately 10 minutes remain in a member's session.
- Activate the branch Emergency Response Plan as needed in response to medical or other emergencies and inform branch leadership as needed.
- Communicate and elevate member and staff concerns, safety infractions, and facility issues at the end of each shift to the Leader on Duty.
- Able to work opening, closing, and weekend shifts on a flexible schedule.