About this role
Are you seeking a career where you can foster a positive working environment and enhance employee relations? Do you possess flexibility, proactivity, approachability, a knack for problem-solving, and a good sense of humor? If so, you’ve found the right place!
Wood Rodgers, a leading engineering consulting firm, is seeking a Help Desk Analyst to provide Tier 1 technical support across the organization. This role serves as the first point of contact for hardware, software, Microsoft 365, connectivity, and end-user support issues in a primarily Windows environment. The ideal candidate is employee-focused, technically curious, and able to troubleshoot a variety of systems while communicating effectively with users at all levels.
- This is a staffed, hourly, non-exempt position.
- Troubleshoot, resolve, and document support requests through phone, Microsoft Teams, remote-support tools, and the ticketing system.
- Install software, configure workstations, perform hardware troubleshooting, and support user access issues.
- Escalate complex issues as needed and maintain accurate documentation of troubleshooting efforts and resolutions.
- Assist with equipment inventory, asset tracking, and technology lifecycle management.
- Deliver responsive customer service to employees at all levels.
- Contribute to knowledge sharing, process improvement, and support documentation.
- Travel to other office locations as needed for onsite support.