About this role
TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation. This is an ONSITE position based in Providence, RI.
- Please Note To be considered for these positions, All candidates MUST be punctual for all scheduled interviews.
- Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.
- MUST dress in professional business casual attire.
- MUST have a reliable source of transportation.
- The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.
- Greet and check-in applicants.
- Verify identity of applicant and confirm that applicant has required documents to complete transactions.
- Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
- Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
- Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
- Check applicant-supplied information by accessing government databases.
- Provide performance reports.
- Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
- Schedule interview appointments in the Trusted Traveler Programs Internal.
- Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
- Assist the public with membership card activation.