About this role
Position: Shuttle Operations Supervisor ( Non CDL ) Location: Denver International Airport Shift: Shifts will vary Pay range: $24.50/hr At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.
- The Shuttle Operations Supervisor plays a vital leadership role in ensuring safe, efficient, and customer-focused transportation operations.
- This position oversees the daily performance of the transportation division, with responsibility for staff leadership, safety compliance, operational excellence, and client satisfaction.
- The Supervisor leads by example, supports frontline teams, and ensures service delivery consistently exceeds client and guest expectations.
- Supervise and support all transportation staff, including scheduling, delegating responsibilities, coaching, performance monitoring, and progressive discipline, ensuring compliance with company standards and policies.
- Lead, implement, and reinforce all safety initiatives, including conducting driver assessments, ride-along, and providing constructive feedback on safe driving techniques and best practices.
- Ensure compliance with all federal, state/provincial, and local transportation regulations and company operating procedures.
- Oversee daily operations in a fast-paced, multitasking environment, responding effectively to operational challenges as they arise.
- Monitor and coordinate maintenance of the bus depot, vehicles, and associated premises to ensure cleanliness, safety, and adherence to company standards.
- Serve as a point of contact for guests and clients, using professional and respectful communication to resolve questions, concerns, and escalated service issues.
- Respond immediately to accidents, incidents, service disruptions, or safety concerns, ensuring proper mitigation and communication.
- Accurately complete, review, and submit Incident Reports, investigations, and documentation in accordance with prescribed protocols.
- Maintain professional, consistent communication with guests, clients, drivers, dispatchers, customer service representatives, and management at all times.
- As business needs dictate, may be required to periodically step in and support frontline operations, including covering shifts or assisting Customer Service Representatives (CSRs) and Dispatchers to maintain service continuity.