About this role
Please note: We also have a fixed-term opportunity available until 15 August 2027 About the team and what we do As a team we are responsible for gathering evidence—such as medical records, CCTV footage, employer notes, and witness statements—after a concern passes the screening stage. We provide regular progress updates, compile a final report, and send it to independent case examiners.
Your role and impact As an Investigation Support Assistant you will be responsible for providing administrative and casework support to the Investigation Teams throughout their investigations into regulatory concerns raised about nurses or midwives. You will be supporting a number of Investigators by preparing statutory notices and bundles, and undertake tasks to assist with the progression of investigations.
- What you’ll bring You will have proven experience in a fast paced office environment, be a confident communicator and work well within a team environment.
- You will have excellent organisational skills with the ability to manage a busy workload to strict timescales.
- Skills & Experience Experience of working in a customer service environment.
- Experience of working in a team and independently to deliver against targets and work to strict timescales.
- Excellent communications skills, both written and oral.
- Excellent attention to detail and the ability to produce high quality, accurate work.
- Effective time management skills, including the ability to prioritise workloads and manage multiple competing priorities.
- Proficient in the use of IT programmes with the ability to learn new programmes quickly.
- Understand the importance of data protection and confidentiality.
- Please note that this role requires you to review and work with sensitive and distressing material relating to fitness to practice cases and you will be given the appropriate support to deal with this material.
- 30 days annual leave Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions Life Insurance – 4 x current salary Hybrid working Enhanced Maternity and Paternity Leave 24 Hours Employee Assistance Programme Cycle to Work Scheme Perkbox membership Subsidised restaurant in our Portland Place office Season ticket loans