About this role
We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.
Contract: Temporary, until 24th December 2026 Hours: Part-time Hours of Work: 12 Hours per week, working 11am to 3pm, Friday, Saturday and Sunday.
- As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products.
- From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.
Key responsibilities include
- Delivering excellent customer service that is friendly, respectful, and solution-focused
- Supporting the store team in maximising sales opportunities through product knowledge
- Taking ownership of a designated department and driving sales through merchandising and promotions
- Reviewing stock levels and adjusting seasonally to meet customer needs
- Processing goods inwards and maintaining stock file accuracy
- Ensuring visual merchandising standards are met and the store is well-presented
- Becoming proficient in cash handling and following company procedures
- Working in line with health & safety guidelines and GDPR compliance
This is a physically demanding role and will involve being outside in all weather, assisting our customers in purchasing their Christmas trees.