About this role
The international 5-star hotel Grand Hotel Kempinski Riga invites a RESERVATIONS COORDINATOR (EU work eligible) to join its team.
- Ensuring high-quality, professional handling of reservations - from receipt and processing to preparing offers - in accordance with guests' requests and the hotel’s standards.
- Providing information, answering phone calls and emails, and coordinating incoming and outgoing communications.
- Handling telephone reservations in compliance with the hotel’s standards.
- Accurately entering reservations into the hotel’s property management system.
- Monitoring and verifying reservations received from online distribution channels.
- Informing relevant hotel departments about guests' special requests.
- Actively promoting and upselling higher-category rooms and other hotel services.
- Entering group rooming lists into the reservation system.