About this role
- The job of Reservations Agent is executed satisfactorily when: Kempinski Reservation standards are implemented and complied to.
- All relevant data is entered and maintained in the systems in a timely and accurate manner.
- Data is reviewed on an ongoing basis.
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Test calls LQA / IFH results > 85%.
- Follow the internal up-sell programmes for Reservations department.
- Perform any other duties as assigned to them by management.