About this role
Front Office Supervisor (EU work eligible) we are passionate hosts dedicated to competence and warm hospitality. Through genuine interest in individual needs, we inspire both our employees and our guests. Since 2017, Grand Hotel Kempinski Riga has been the primary address for discerning travelers who value an elegant ambiance and the central location of a luxurious grand hotel. Under a name rich in tradition, Kempinski, hoteliers since 1897, has traveled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage.
To ensure high quality, professional reception and service of guests accordingly hotel standards Planning and supervising the daily operations of the Front Office department Ensuring optimal room and bed occupancy Handling VIPs in representation during the absence of the Lady in Red / Gent in Red team Assigning amenities for arrivals as well as VIP and complaint guests in absence of Lady in Red / Gent in Red team Training and supporting new employees Conducting trainings for continuous improvements within the department.
Optimizing revenue through sales-promoting measures Collaborating with the Reservation and Housekeeping team Responsibility for settlements and accommodation reports and statistics Deputizing for the Assistant / Front Office Manager in their absence Control cash and non-cash transactions Inform guests about additional services, special offers offered by the hotel and actively sell them Develop positive and professional cooperation with other hotel departments