About this role
SCOPE The incumbent of this position is responsible to materialize the maximum number of requests and reservations. OVERALL OBJECTIVES The job of Reservations Agent is executed satisfactorily when: Kempinski Reservation standards are implemented and complied to. All relevant data is entered and maintained in the systems in a timely and accurate manner. Data is reviewed on an ongoing basis.
MAIN RESPONSIBILITIES
Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. Ensure clients’ satisfaction and adherence to Kempinski service standards. Follow internal credit policy. Follow up on lost business and bring information about them to the knowledge of the department superiors. Spot-check reservations made the previous day and check all VIP arrivals. Test calls LQA / IFH results > 85%. Follow the internal up-sell programme for Reservations department. Perform any other duties as assigned to them by management.