About this role
Be the Calm Voice During Life's Most Critical Moments Emergency Veterinary Clinic of Niceville is seeking an experienced, compassionate Veterinary Receptionist / Client Service Representative (CSR) to join our emergency and critical care team! As the only 24/7 emergency veterinary hospital serving Niceville and the surrounding Emerald Coast communities, we're trusted to care for pets when they need us most. Our reception team plays an essential role in that experience, serving as the first point of contact for worried pet owners while helping coordinate communication and patient flow throughout the hospital. If you're an experienced customer service professional who thrives in a fast-paced environment, communicates with compassion, and can remain calm under pressure, we'd love to meet you.
- Client Care & Communication Welcome clients and patients with warmth, empathy, and professionalism.
- Answer multi-line phones and appropriately prioritize urgent and emergency calls.
- Coordinate emergency walk-in arrivals and communicate with the medical team.
- Collect accurate client information, patient histories, and medical records.
- Provide updates and communicate next steps with clients while navigating sensitive situations.
- Hospital Operations Coordinate patient flow between reception and the medical team.
- Prepare estimates, process invoices, collect payments, and handle financial transactions accurately.
- Assist with prescription requests and medication or food pickups.
- Maintain accurate electronic medical records and client documentation.
- Keep the reception area organized, welcoming, and professional.
- Team Collaboration Work closely with emergency veterinarians, veterinary technicians, assistants, and hospital leadership.
- Support fellow team members during busy emergency periods.
- Adapt to changing caseloads while maintaining a positive, solution-oriented approach.