About this role
Make a Difference in Veterinary Care Wilkes County Veterinary Services is looking for a friendly, organized, and dependable Veterinary Receptionist / Client Service Representative (CSR) to join our growing mixed animal practice! If you enjoy helping people, love animals, and thrive in a fast-paced environment, this is an opportunity to build your career while making a meaningful difference for pets, their families, and the veterinary team. As the first point of contact for our hospital, you'll play an important role in creating a welcoming client experience, coordinating daily appointments, and keeping communication flowing between clients and our medical team. You'll also enjoy the variety of working in a mixed animal practice, supporting clients and patients across different species.
- Welcome Clients and Patients: Greet clients, check patients in and out, and create a warm, professional front-desk experience.
- Manage Phones and Scheduling: Answer multi-line phones, respond to inquiries, schedule appointments, and coordinate daily patient flow.
- Support Client Communication: Share routine information about services, vaccinations, medications, and follow-up care while directing medical questions to the appropriate team member.
- Process Estimates and Payments: Prepare estimates, create invoices, process payments, and communicate financial information with professionalism and compassion.
- Maintain Medical Records: Update client and patient information, manage documentation, and ensure records are accurate and organized.
- Coordinate Follow-Up: Assist with appointment reminders, prescription requests, referrals, and post-visit communications.
- Collaborate With the Medical Team: Work alongside veterinarians, veterinary technicians, veterinary assistants, and hospital leadership to support excellent patient care.
- Maintain the Front Desk: Keep reception areas organized, welcoming, and professional while helping the hospital run smoothly.