About this role
The IT Service Delivery Analyst (AI&T) at Impulse provides first and second-line IT support and hands-on infrastructure support for assembly, integration, and test operations. This role resolves complex issues across endpoints, infrastructure, and test environments while ensuring operational readiness and reliability of systems used in integration and test activities. The Analyst operates in the Tier-2 support category, working closely with infrastructure and engineering teams and plays a key role in supporting live test operations and improving service delivery processes.
Support test infrastructure such as fiber and copper connections, networking hardware, and final mile connections to endpoints Maintain and troubleshoot networking equipment and support infrastructure, such as UPS batteries, rack power distribution, networking equipment, etc Image, deploy, sustain and upgrade Linux and Windows based workstations Perform advanced troubleshooting on Linux and Windows based operator terminals providing root cause analysis and solutions Serve as the escalation point for Tier-1 support personnel while working alongside infrastructure and engineering teams to troubleshoot related operational issues Prioritize response to critical issues affecting test cart operations Ensure system and facility availability and performance throughout AI&T footprint Traffic, triage, and solve tickets in a timely manner in accordance with established SLA’s Maintain internal knowledge base and documentation