About this role
Must have ship experience in this role to be considered. To assist the Executive Housekeeper to service all suites, adjoining areas, public rooms and crew areas as allocated. To maintain a high standard of cleanliness, tidiness, co-operation and guest liaison within the hotel department. The Housekeeping Supervisor is a key player in demonstrating to their teams the exact standard, which the company expects. Creating the ultimate cruise experience is a common goal of the vessel and the Housekeeping Supervisor needs to encourage their teams to do so.
They have many decisions to make during service and each of these should always be focused on the guests’ and crew well-being. Achieving results should be done in a pleasant working environment. Reporting relationships: The Housekeeping Supervisor reports directly to the Executive Housekeeper supported by the Hotel Director. Position has 13 professional level reports – 13 Stewardesses. Performance of regular and irregular inspections of housekeeping workplace. Responsible for the development of housekeeping training sessions, upkeep of all training forms used and for training the new hires according to the Housekeeping Manual.
Upholding all policies including company SOP’s. Responsible for ensuring that all guest suites are cleaned and set up to company standard. Responsible for re-filling supplies, to ensure that Housekeeping lockers are fully stocked and tidy, at all times. Responsible for replenishing and maintaining the flower program onboard. Responsible for compiling all necessary name lists, special requests and schedules prior to embarkation. Also his/her responsibilities in the safety organization according to the Emergency plan and station Bill. Public Health: To be familiar with and execute the Seabourn HESS-MS appropriate to their position. 10. To be familiar with IPM program and attend training as directed.